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ServiceNow Development & Managed Services Delivery Partner

GOVERNMENT PROPERTY AGENCY

This public procurement record has 2 releases in its history.

Planning

03 Sep 2026 at 17:39

UK2 - Preliminary Market Engagement Notice
Planning

03 Sep 2026 at 17:09

UK1 - Pipeline Notice
Summary of the contracting process

The Government Property Agency intends to procure a ServiceNow development and managed services delivery partner. The requirement covers ongoing support, maintenance, development and optimisation of its ServiceNow platform, including platform development, application support, platform administration, upgrades, integrations, technical consultancy and continuous improvement. This is a software support and platform services contract for work supporting the Agency’s operations across the United Kingdom. The buyer is a central government property organisation based in Birmingham. Suppliers should be able to provide an integrated service covering both technical delivery and ongoing managed support, rather than a one-off implementation or isolated software development assignment. The requirement is intended to support the continuing operation and improvement of the Agency’s ServiceNow environment.

This procurement is at the planning stage: the Agency has announced an intention to procure and has not invited tenders. It expects to use a competitive selective procedure to award under a framework. The procurement is planned as one lot and is suitable for SMEs. The estimated value is £2.5 million excluding VAT, or £3 million including VAT. The indicative procurement timetable is for the process to commence in November 2026, with the resulting contract anticipated to start in January 2027. The planned contract period is 10 January 2027 to 9 January 2029, with a possible extension to 9 January 2030 and renewal rights. Preliminary market engagement is planned through an online session on 9 September 2026, 14:00–15:30, to gather supplier feedback on the requirement and procurement approach.

This will suit ServiceNow partners and IT service providers with proven capability in developing, implementing, administering, upgrading and supporting ServiceNow platforms. Relevant suppliers should be able to manage applications, build and maintain integrations, provide technical consultancy and deliver continuous optimisation and improvement alongside day-to-day support and maintenance. The work is likely to favour teams with the capacity to provide a sustained managed service, respond to operational support needs and deliver further platform development over several years. Experience of working with public sector or other complex organisations may help suppliers understand governance, service continuity and stakeholder requirements, although the published requirement specifically welcomes suppliers with relevant ServiceNow development and managed services experience. SMEs are identified as suitable participants.

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Notice Information

Notice Title

ServiceNow Development & Managed Services Delivery Partner

Notice Description

The Government Property Agency intends to procure a ServiceNow Development and Managed Services Partner to provide ongoing support, maintenance, development and optimisation of its ServiceNow platform. The requirement is expected to include platform development, application support, administration, upgrades, integrations, technical consultancy and continuous improvement services

Planning Information

Preliminary Market Engagement - ServiceNow Development and Managed Services. The Government Property Agency (GPA) intends to undertake preliminary market engagement in advance of a proposed procurement for ServiceNow Development and Managed Services. An online market engagement session will be hosted by techUK on Wednesday 9 September 2026, from 14:00 to 15:30. Overview of the Requirement: GPA is preparing to procure ServiceNow Development and Managed Services to support the ongoing development, implementation, enhancement, optimisation and support of its ServiceNow platform. The purpose of this preliminary market engagement is to provide potential suppliers with an early overview of the anticipated requirement and to seek market feedback and insight to help GPA further develop its requirements and inform its commercial and procurement approach prior to commencing the formal procurement process. The virtual market engagement session is expected to include: Part 1: A presentation from GPA providing organisational context and an overview of the anticipated requirement. Part 2: A supplier question and answer session. Part 3: An interactive market engagement session to obtain supplier feedback, ideas and market insight on the proposed requirement and procurement approach. GPA welcomes participation from suppliers with relevant experience and capability in delivering ServiceNow development and managed services. How to Participate Suppliers wishing to participate in the market engagement event should register via the techUK registration page using the link below: Register for the GPA ServiceNow Development and Managed Services Market Engagement Event: [https://www.techuk.org/what-we-deliver/events/gpa-servicenow-development-and-managed-services-partner-market-engagement-event.html] Suppliers are encouraged to register in advance of the session. Indicative Procurement Timetable The current indicative timetable is for the procurement process to commence in November 2026, with the resulting contract anticipated to commence in January 2027. Participation in this preliminary market engagement does not form part of any subsequent procurement process and will not provide any supplier with an advantage in any future competition. GPA reserves the right to amend its requirements, timetable and procurement approach following the market engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f1b4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083669-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Jan 2027 - 9 Jan 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT PROPERTY AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4BJ
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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