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QQ26049 - Microsoft Dynamics 365 Configuration Support

Wolverhampton City Council

This public procurement record has 1 release in its history.

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04 Sep 2026 at 10:23

UK7 - Contract Details Notice
Summary of the contracting process

Wolverhampton City Council procured Microsoft Dynamics 365 configuration support for its CRM solution, which is based on IPSSMD. The requirement covers guidance on modernising and developing the platform, including integration with third-party applications. In particular, the supplier needs to support integration with the Council’s Omnichannel solution, Cirrus CxOne. The work is software integration consultancy, classified under CPV 72227000, and is delivered for the Council in Wolverhampton and elsewhere in the United Kingdom as required. Regular on-site meetings with stakeholders form part of the service. This is a specialist digital transformation and CRM support requirement for a supplier able to combine Dynamics 365 configuration, platform development advice and practical third-party systems integration.

The procurement reached completion and one supplier was selected for its single lot. Wolverhampton City Council used a below-threshold limited competition. The award was made to Strategic Digital Solutions Limited, an SME, with an awarded contract value of £59,500 excluding VAT (£71,400 including VAT). The award date was 1 September 2026, and the active contract was signed on the same date. The contract period runs from 1 September 2026 to 24 December 2026. Evaluation resulted in an active award and contract for the full requirement. The arrangement is therefore an awarded, active service contract rather than an opportunity to submit a bid, but its scope and procurement route provide useful evidence of the Council’s purchasing requirements.

This procurement indicates demand from Wolverhampton City Council for focused Dynamics 365 CRM modernisation and development support rather than a broad, general software consultancy. A credible future competitor would need demonstrable experience configuring and developing Microsoft Dynamics 365 platforms, advising on modernisation, and integrating CRM systems with third-party applications. Specific experience with Omnichannel environments and Cirrus CxOne would be important, alongside the ability to understand an IPSSMD-based solution. The requirement also favours a supplier with consultants who can work directly with Council stakeholders through regular on-site meetings in Wolverhampton. Strategic Digital Solutions Limited’s selection shows that an SME-sized specialist can satisfy this type of below-threshold, limited-competition requirement, provided it can evidence relevant technical delivery and stakeholder-facing capability.

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Notice Information

Notice Title

QQ26049 - Microsoft Dynamics 365 Configuration Support

Notice Description

CWC have a Dynamics 365 based CRM solution based on IPSSMD. We require a company to work with to provide guidance on modernisation and development of the platform. We require experience of system integration with third party applications specifically our Omnichannel solution Cirrus CxOne. It is a requirement that on site meetings with stakeholders are attended on a regular basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f1fb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083779-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72227000 - Software integration consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£59,500 Under £100K

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2026 - 24 Dec 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wolverhampton City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1SH
Postcode Area
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
Not specified
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Supplier Information

Number of Suppliers
1
Supplier Name

STRATEGIC DIGITAL SOLUTIONS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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