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Oriel - Digital Wayfinding Service

Moorfields Eye Hospital NHS Foundation Trust

This public procurement record has 1 release in its history.

Planning

04 Sep 2026 at 16:33

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Moorfields Eye Hospital NHS Foundation Trust intends to procure a digital wayfinding service for the new Moorfields and UCL Centre for Eye Health at St Pancras, within the wider Oriel Programme. A single supplier will provide an accessible platform for patients, visitors, staff and students to navigate the building independently. The service will include interactive maps, destination search, point-to-point routing, multi-floor and step-free navigation, mobile-web access without an app download, and QR-code access points. It must support audio navigation and integrate with the Patient Self-Service Check-In kiosk and, where available, the indoor location services infrastructure. The service must also work at initial launch where indoor positioning is unavailable or still developing. This is a software and information systems requirement, with delivery at the St Pancras centre in London.

This procurement is at the planning stage: the buyer has set out an intention to procure, but there is no invitation to tender at this stage. The expected procedure is a two-stage Competitive Flexible Procedure, with award based on the most advantageous tender: 60% quality, 10% social value and 30% price. The estimated value is £470,000 excluding VAT and £564,000 including VAT. The initial contract is expected to run from 2 December 2026 to 1 December 2028, with two further one-year extension options and a maximum extent to 1 December 2029. The buyer expects the next notice on 5 September 2026. Soft market engagement took place through supplier briefing sessions from March to July 2026, concluding on 31 July; it informed feasibility, integration requirements and the output-based specification, without expressions of interest or shortlisting.

The work will suit software providers with experience delivering digital wayfinding, indoor navigation or comparable location-aware services in complex public buildings. Strong candidates will be able to design and operate interactive mapping, search and routing across multiple floors, including reliable step-free routes and mobile web access. The buyer is likely to expect mature integration capability, particularly with patient self-service check-in kiosks and indoor location infrastructure, while maintaining a usable service when positioning data is unavailable. Accessibility expertise is central: the service must support visually impaired users, including audio navigation, and step-free routing will need validation with representative users before launch. Suppliers should also be prepared to support operational adoption, governance, data management and social value delivery. The requirement is identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Oriel - Digital Wayfinding Service

Notice Description

"This procurement is for the Digital Wayfinding smart service supporting the new Moorfields and UCL Centre for Eye Health at St Pancras, part of the wider Oriel Programme. The Authority will appoint a single supplier to deliver a compliant, accessible digital wayfinding platform enabling patients, visitors, staff and students to navigate the building confidently and independently, expressed as outputs across five areas: search, routing and map display; user interface and access channels; accessibility and inclusive navigation; Smart Services integration and data; and operational adoption and governance. Core functional requirements include interactive digital building maps, destination search and point-to-point routing, multi-floor and step-free navigation, mobile-web access without app download, and QR-code access points at key locations across the building. The solution must integrate with the Patient Self-Service Check-In kiosk for post-check-in route generation, and with the Indoor Location Services (RTLS) infrastructure where available, while functioning fully where RTLS positioning is unavailable or immature at Day-1. Given the high proportion of visually impaired patients served by Moorfields, accessibility is a primary requirement throughout, including audio navigation, and step-free routing validated with representative visually impaired users ahead of go-live. The contract is being procured via a Competitive Flexible Procedure under section 20(2)(b) of the Procurement Act 2023, run in two stages. The initial term is two years, with two further one-year extension options available at the Authority's discretion. Award will be on the basis of the most advantageous tender, evaluated 60% quality, 10% social value and 30% price."

Planning Information

The Authority conducted soft market engagement through a series of structured one-to-one supplier briefing sessions held during the period March to July 2026. Suppliers were identified through desk research and the Authority's knowledge of the digital wayfinding market. Each session followed a standard 60-minute agenda covering: (1) Moorfields and UCL Centre for Eye Health context and Day-1 scope; (2) supplier capability overview; (3) requirement walkthrough; (4) technical and operational discussion; and (5) market insight and risks. Suppliers were provided with a Supplier Briefing Pack. Sessions were conducted on a confidential basis. There was no obligation on suppliers to participate and no commitment was made to any supplier as a result of the engagement. Supplier input was used to validate Day-1 feasibility, shape integration requirements, and refine the Output Based Specification before procurement. No expressions of interest were sought and no shortlisting took place during the engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f2bd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084086-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Dynamic
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£470,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
5 Sep 2026Expired
Award Date
Not specified
Contract Period
2 Dec 2026 - 1 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Moorfields Eye Hospital NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1V 2PD
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Bunhill
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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