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Oriel - Digital Wayfinding Service

Moorfields Eye Hospital NHS Foundation Trust

This public procurement record has 1 release in its history.

Planning

04 Sep 2026 at 16:44

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Moorfields Eye Hospital NHS Foundation Trust intends to procure a single-supplier digital wayfinding service for the new Moorfields and UCL Centre for Eye Health at St Pancras in London. The service will help patients, visitors, staff and students navigate the building independently. It will provide interactive digital maps, destination search, point-to-point routing, multi-floor and step-free navigation, mobile-web access without an app download, and QR-code access points. It must support audio navigation and inclusive design, and integrate with the Patient Self-Service Check-In kiosk and available indoor location technology. The wider scope covers user access channels, accessibility, smart-service integration and data, operational adoption, and governance. This is a software and information systems procurement, with participation identified as suitable for SMEs and voluntary, community or social enterprises.

This procurement is at the planning stage: Moorfields has set out its intention to buy the service, but this record is not an invitation to tender. The expected procedure is a two-stage Competitive Flexible Procedure under the Procurement Act 2023. The buyer expects the next notice to be published on 5 September 2026. The anticipated contract period is 2 December 2026 to 1 December 2028, with two further one-year extension options and a maximum stated extent to 1 December 2029. The estimated value is £470,000 excluding VAT and £564,000 including VAT. There is one planned lot. The contract is above the applicable threshold and will be awarded on the most advantageous tender: 60% quality, 10% social value and 30% price. Market engagement took place through confidential supplier briefing sessions from March to July 2026, with input used to refine the specification.

The work will suit suppliers of accessible digital wayfinding, building-navigation software and smart-service platforms, particularly businesses able to deliver a reliable mobile-web service across a complex, multi-floor healthcare building. Strong candidates will need capability in interactive mapping, destination search, routing, step-free navigation, QR-code access and audio guidance, together with experience integrating software with check-in kiosks and indoor location systems. The service must remain functional where indoor positioning is unavailable or not yet mature, so suppliers should be able to design robust fall-back navigation. Accessibility is central: the buyer expects inclusive navigation and step-free routes to be validated with representative visually impaired users before go-live. Suppliers should also be prepared to address operational adoption, governance, data integration and social-value requirements. The buyer has already used supplier discussions to test feasibility and refine its output-based specification, giving prospective bidders a basis for early preparation.

How relevant is this notice?

Notice Information

Notice Title

Oriel - Digital Wayfinding Service

Notice Description

"This procurement is for the Digital Wayfinding smart service supporting the new Moorfields and UCL Centre for Eye Health at St Pancras, part of the wider Oriel Programme. The Authority will appoint a single supplier to deliver a compliant, accessible digital wayfinding platform enabling patients, visitors, staff and students to navigate the building confidently and independently, expressed as outputs across five areas: search, routing and map display; user interface and access channels; accessibility and inclusive navigation; Smart Services integration and data; and operational adoption and governance. Core functional requirements include interactive digital building maps, destination search and point-to-point routing, multi-floor and step-free navigation, mobile-web access without app download, and QR-code access points at key locations across the building. The solution must integrate with the Patient Self-Service Check-In kiosk for post-check-in route generation, and with the Indoor Location Services (RTLS) infrastructure where available, while functioning fully where RTLS positioning is unavailable or immature at Day-1. Given the high proportion of visually impaired patients served by Moorfields, accessibility is a primary requirement throughout, including audio navigation, and step-free routing validated with representative visually impaired users ahead of go-live. The contract is being procured via a Competitive Flexible Procedure under section 20(2)(b) of the Procurement Act 2023, run in two stages. The initial term is two years, with two further one-year extension options available at the Authority's discretion. Award will be on the basis of the most advantageous tender, evaluated 60% quality, 10% social value and 30% price."

Planning Information

The Authority conducted soft market engagement through a series of structured one-to-one supplier briefing sessions held during the period March to July 2026. Suppliers were identified through desk research and the Authority's knowledge of the digital wayfinding market. Each session followed a standard 60-minute agenda covering: (1) Moorfields and UCL Centre for Eye Health context and Day-1 scope; (2) supplier capability overview; (3) requirement walkthrough; (4) technical and operational discussion; and (5) market insight and risks. Suppliers were provided with a Supplier Briefing Pack. Sessions were conducted on a confidential basis. There was no obligation on suppliers to participate and no commitment was made to any supplier as a result of the engagement. Supplier input was used to validate Day-1 feasibility, shape integration requirements, and refine the Output Based Specification before procurement. No expressions of interest were sought and no shortlisting took place during the engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f2c7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084099-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Dynamic
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£470,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
5 Sep 2026Expired
Award Date
Not specified
Contract Period
2 Dec 2026 - 1 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Moorfields Eye Hospital NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1V 2PD
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Bunhill
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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