Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Passenger Automatic Ticket Gates Support and Maintenance

GA TRAINS LIMITED

This public procurement record has 2 releases in its history.

Award

07 Sep 2026 at 14:36

UK6 - Contract Award Notice
Award

07 Sep 2026 at 14:29

UK5 - Transparency Notice
Summary of the contracting process

GA Trains Limited procured passenger automatic ticket-gate support and maintenance services across its rail network. The requirement covers all automatic ticket gates installed and operated by GA Trains, including service-centre support, field servicing, back-office operations, ITSO services, base-data management and business-intelligence reporting. In plain terms, this is the ongoing operation, maintenance and technical support of ticket-validation machinery used at stations. The buying organisation is GA Trains Limited, a public undertaking. The services relate to the buyer’s network in England, covering the areas in which its gates are installed and operated. The procurement is classified as services and concerns both operational support and maintenance of the existing ticket-gate estate.

The procurement is complete and was awarded to Cubic Transportation Systems Limited on 7 September 2026. It used a direct award under the utilities regime, with the buyer stating that only the existing supplier could provide the requirement for technical reasons and additional services. The automatic ticket-gate estate uses Cubic’s proprietary hardware, software and system architecture, integrated with revenue-protection, ticketing and station-control systems; the buyer therefore considered alternatives technically incompatible and disproportionately difficult. The awarded gross value is £19,123,190 including VAT, in GBP. The contract period runs from 19 September 2026 to 18 September 2032. GA Trains may amend the contract if gates are added to or removed from the operated estate.

This award indicates sustained demand for specialist railway ticket-gate support rather than a general facilities-maintenance service. A credible competitor for a future requirement would need the ability to maintain and troubleshoot automatic ticket gates across a distributed station network, provide responsive field engineering and operate a service centre and back office. Relevant capability also includes ITSO knowledge, base-data management and business-intelligence reporting. Experience integrating gate hardware and software with revenue-protection, ticketing and station-control systems would be important, as would the capacity to support a large installed estate over a long service period. Suppliers would need to demonstrate technical reliability, continuity of service and the ability to manage changes as gates are commissioned or decommissioned.

How relevant is this notice?

Notice Information

Notice Title

Passenger Automatic Ticket Gates Support and Maintenance

Notice Description

Passenger automatic ticket gates (ATGs) support and maintenance of all ATGs installed on GA Trains Limited's (GATL) network and operated by GATL. The scope of services within the contract includes but is not limited to: - Service Centre; - Field Service; - Back Office Service; - ITSO Services; - Base Data Management Service; and - Business Intelligence Reporting.

Procurement Information

The contract can be supplied only by the supplier due to technical reasons and additional services. The existing ATG estate across the GATL network has been designed, supplied, and installed by the supplier using proprietary hardware, software, and system architecture integrated with existing revenue protection, ticketing, and station control systems. No reasonable alternative or substitute exists because the systems are dependent on proprietary components, interfaces, and software which are owned and controlled by the supplier and third party suppliers do not have access to. As such, as the scope of services is a repeat and extension of the existing services, GATL would receive incompatible services with disproportionate technical difficulties. On this basis, GATL considers that the conditions for a direct award on the grounds of technical reasons and additional services valid.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f39d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084485-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50317000 - Maintenance and repair of ticket-validation machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£19,123,190 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Sep 20261 weeks ago
Contract Period
19 Sep 2026 - 18 Sep 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GA TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1EJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

CUBIC TRANSPORTATION SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...