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PROVISION OF SUPPORT AND ADVICE FOR HERTFORDSHIRE RESIDENTS WHO ARE DEAF OR LIVING WITH HEARING LOSS

Hertfordshire County Council

This public procurement record has 1 release in its history.

Award

09 Sep 2026 at 14:17

UK7 - Contract Details Notice
Summary of the contracting process

Hertfordshire County Council commissioned support and advice for Hertfordshire residents who are deaf or living with hearing loss. The service covers in-person hearing-aid maintenance clinics, a postal hearing-aid maintenance service, assistive technology support, community engagement, and information and advice. It is a local social care and support service delivered for residents across Hertfordshire, combining practical equipment assistance with outreach and guidance. The appointed provider is Hertfordshire Hearing Advisory Service, a Welwyn Garden City-based voluntary, community and social enterprise. This requirement is relevant to organisations delivering hearing-loss support, hearing-aid maintenance, assistive technology guidance, community engagement, or accessible advice services for deaf people and people with hearing loss, particularly those able to provide both face-to-face and postal support in Hertfordshire.

The procurement has been completed and the contract was awarded directly, without competition, under a below-threshold procedure. Hertfordshire County Council awarded the single requirement to Hertfordshire Hearing Advisory Service for £85,000 gross. The award is active and the contract was signed on 30 July 2026. The contract period runs from 1 August 2026 to 31 January 2027, with a possible extension to 31 March 2027, described as an extension to the end of the 2026/27 financial year. The contract is active and the tender status is complete. The published outcome identifies social work and related services as the service category. The procurement was not divided into multiple awarded requirements.

This award provides a clear indication of the council’s requirement for specialist, locally delivered support for deaf residents and people living with hearing loss. A credible future competitor would need practical experience maintaining hearing aids, supporting users with assistive technology, and providing clear information and advice. The service model also favours providers able to combine scheduled face-to-face clinics with reliable postal support, alongside community engagement that reaches people beyond a clinic setting. Understanding the needs of deaf people and people with hearing loss, and delivering an accessible, trusted service across Hertfordshire, would be important. The incumbent is an SME and voluntary, community or social enterprise, showing that this requirement can be delivered by a focused specialist organisation rather than only a large national contractor.

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Notice Information

Notice Title

PROVISION OF SUPPORT AND ADVICE FOR HERTFORDSHIRE RESIDENTS WHO ARE DEAF OR LIVING WITH HEARING LOSS

Notice Description

Contract to deliver support in the form of Hearing Aid Maintenance clinics in person and via a postal service, Assistive technology support, community engagement and information and advice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f5bb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085426-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£85,000 Under £100K

Notice Dates

Publication Date
9 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Aug 2026 - 31 Jan 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hertfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 2FQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Stevenage
Electoral Ward
Symonds Green
Westminster Constituency
Stevenage

Supplier Information

Number of Suppliers
1
Supplier Name

HERTFORDSHIRE HEARING ADVISORY SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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