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Victim & Citizen Engagement Technology Solution

BlueLight Commercial

This public procurement record has 2 releases in its history.

PlanningUpdate

09 Sep 2026 at 15:52

UK2 - Preliminary Market Engagement Notice
Planning

09 Sep 2026 at 15:41

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

BlueLight Commercial Limited is exploring a victim and citizen engagement technology solution for UK law enforcement agencies. The requirement is for software and associated IT development, consulting, support and integration services that manage contact between a police force and victims or other members of the public from first contact through to closure. The solution should integrate with policing systems such as command-and-control and records management systems, providing acknowledgements, updates and follow-up communications without requiring calls to force contact centres. Communications should be auditable and align with the Victims’ Code where appropriate. The intended outcomes are more consistent and timely public updates, improved trust, confidence and satisfaction, reduced contact-management demand and better force performance. Delivery is across the United Kingdom.

This procurement is at preliminary market engagement and is not a call for competition. BlueLight Commercial is gathering information on supplier appetite, capacity, capability, risks and opportunities before finalising its commercial strategy; the procurement route and anticipated publication date will be confirmed afterwards. Suppliers interested in the remote market-engagement session should register by 21 September 2026 at 12:00. The session is planned for 23 September 2026, 09:00 to 10:00, with up to two people per organisation, followed by virtual one-to-one meetings during the week commencing 28 September 2026. The indicative contract period is 3 May 2027 to 2 May 2031. The estimated value is £80 million excluding VAT, or £96 million including VAT. There is one planned lot.

This engagement will suit technology suppliers with proven experience delivering software platforms for public-facing contact journeys, particularly in policing, emergency services, regulated services or other high-volume environments. Relevant capability includes integrating with command-and-control and records management systems, sending reliable acknowledgements and updates, managing configurable customer journeys through to closure, and maintaining complete audit trails. Suppliers should be able to support different police-force requirements while helping standardise contact management and improve service quality. Solutions should demonstrate innovation, reliability, scalability and the ability to reduce avoidable contact demand. Experience of handling victim communications and aligning processes with the Victims’ Code will be relevant. The requirement is explicitly suitable for small and medium-sized enterprises and voluntary, community and social enterprises, so these organisations should prepare to contribute to the engagement.

How relevant is this notice?

Notice Information

Notice Title

Victim & Citizen Engagement Technology Solution

Notice Description

Further to the UK1 Pipeline Notice published on 19th November 2025 by BlueLight Commercial Limited (ref: 2025/S 000-077692) in relation to a Victim & Citizen Engagement Technology Solution which will be used by UK law enforcement agencies, this UK2 Preliminary Market Engagement Notice is issued to inform the market of a potential future opportunity. This Pre-Market Engagement Notice is issued solely for the purposes of information gathering and engagement with the market. It does not constitute a call for competition and create any obligation on the Authority to proceed with a procurement exercise, or enter into any commercial arrangement. Please note the procurement route and anticipated publication date for this opportunity are yet to be determined. These elements will be confirmed following completion of the market engagement process and development of the Authority's commercial strategy. Any future procurement will be subject to separate formal notice and the publication of full procurement documentation via the Find a Tender Service (FTS). BlueLight Commercial Limited (BLC) are conducting Preliminary Market Engagement to gain a better understanding of the market, supplier appetite, capacity, and capability, as well as perceived risks and opportunities. Any learnings will be used to formulate the associated procurement strategy. BLC work in collaboration with blue light organisations to maximise commercial benefit to UK emergency services. The focus of this solution will be improving Victim & Citizen Engagement, building trust and confidence, reducing demand within control rooms, and reducing the costs of serving the public by using innovative software to keep both victims and citizens more engaged. The aim is to ensure all forces have access to the most effective, reliable, and innovative solutions available in the market. This Solution needs to facilitate the force contact engagement from first contact with a police force to final closure of the contact, and via integration with police systems, e.g. Command and Control, Records Management Systems providing contact and updates throughout the journey without the need to call the force contact centre. It seeks to further drive standardisation and consistency, whilst helping forces to develop capability and invest in technology which will not only improve the service at first point of contact but will improve the overall contact experience. This Solution must facilitate Victim & Citizen engagement to reduce failure demand whilst proactively engaging to ensure high levels of customer (internal and external) trust and confidence. The delivery of the desired solution may be considered to follow the same customer service path as an online application or ordering process. For example, acknowledgement of the initial contact, time appropriate follow up contacts at defined points within the communication journey, and a closure contact at the end of the process. All communication will be auditable and align with the Victims code as appropriate. We are looking for solutions that can meet individual force needs and achieve the following: *Improve experience of members of the public accessing the policing service *Provide the public with consistent updates in a timely manner, *Improve public trust, confidence, and satisfaction, *Reduce Contact Management demand, *Improve force's overall Contact Management performance.

Planning Information

BlueLight Commercial are issuing this Preliminary Market Engagement Notice, and invite interested suppliers to attend a market engagement session on the 23rd September 2026, 0900 hours to 1000 hours. The session will be held remotely via Microsoft Teams and limited to 2 people from each organisation. During the engagement a short presentation will be provided, however, we would like to make the session as interactive as possible and encourage suppliers to ask questions relevant to the information provided. The engagement is intended as a Question & Answer session, to shape the commercial strategy. For the avoidance of doubt, a route to market has not yet been identified. BlueLight Commercial will then hold virtual one-to-one meetings (week commencing 28th September 2026) with suppliers to gain a better understanding of the capabilities outlined. Depending on the level of interest, BlueLight Commercial reserves the right to restrict one-to-one sessions to discuss the most relevant and currently available solutions. If you would like to register your interest to attend the session, please do so by completing this survey: https://www.smartsurvey.co.uk/s/RLQ82D by 1200 hours on the 21st September 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f5df
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085505-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48517000 - IT software package

72000000 - IT services: consulting, software development, Internet and support

72212517 - IT software development services

Notice Value(s)

Tender Value
£80,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 May 2027 - 2 May 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BlueLight Commercial
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3JS
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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