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NRE SIAM Variation 012 Reinstating Contract For the Provision Of - Direct Award

Train Information Services Limited

This public procurement record has 3 releases in its history.

Award

09 Sep 2026 at 16:41

UK6 - Contract Award Notice
AwardUpdate

09 Sep 2026 at 16:27

UK5 - Transparency Notice
Award

09 Sep 2026 at 15:59

UK5 - Transparency Notice
Summary of the contracting process

Train Information Services Limited procured integrated service desk and AWS management services supporting the UK rail information environment. The service originated with the National Rail website and Darwin, providing live departure boards, journey planning, fares, station information and disruption updates for passengers and train operating companies. It now supports services under the National Rail brand, including Railcards, Days Out Guide, the Rail Data Marketplace and the GBR.uk website. The requirement is primarily helpdesk and user support, combined with cloud hosting management and operational service management. Delivery supports a fully integrated environment used for customer-facing rail information and related regulated requirements. The procurement is classified as services, with helpdesk and support services as the stated classification.

The procurement is complete and was awarded through a direct award to Colibri Digital under the utilities regime. Train Information Services Limited awarded the variation agreement on 9 September 2026 for £3,139,683 excluding VAT, or £3,767,620 including VAT. The initial contract period runs from 21 September 2026 to 5 September 2027, with the agreement allowing up to two further extension periods of at least 12 months each, by mutual agreement, to a maximum extent of 5 September 2029. The buyer justified the direct award on the basis that replacing the incumbent would require significant redevelopment, integration, testing, migration and implementation, creating disproportionate technical and operational difficulties. One lot was awarded, and the award is active.

This procurement demonstrates sustained demand for suppliers able to operate critical rail information services across service desk support, AWS hosting management and integrated digital platforms. A credible competitor for a future requirement would need strong cloud operations capability, particularly in managing AWS environments, alongside a mature service desk able to support high-profile customer and industry services. Relevant experience would include maintaining live, integrated systems; handling operational incidents and disruption-related information; supporting websites, data marketplaces and journey or travel information services; and working within a regulated rail context. The buyer’s stated rationale also shows that continuity, proven operational performance, deep knowledge of the existing environment and the ability to manage complex redevelopment, migration, testing and integration would be important competitive strengths.

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Notice Information

Notice Title

NRE SIAM Variation 012 Reinstating Contract For the Provision Of - Direct Award

Notice Description

The SIAM Service desk and AWS management service has been provided by Colibri in its various forms since 2012 and was responsible for the first move into cloud computing/hosting for the industry. The service was originally implemented for the NationalRail website and Darwin services providing customers and TOC's with rail information, including live departure board information, journey planning, fare information, Stations and disruption updates fulfilling many regulated requirements. The service subsequently evolved to support all services under the National Rail branding that includes Railcards, Days Out Guide and other non-Nationalrail products, most recently the Rail Data Marketplace and the new GBR.uk website.

Procurement Information

RDG considers that replacing the incumbent solution would require significant redevelopment, integration, testing, migration and implementation activities in order to replicate the existing functionality and operational performance of the current service. Whilst alternative suppliers exist within the wider market for both parts (Service desk & AWS Hosting Management) implementation of an alternative solution or solutions (could be split as there might not be a supplier who could be both) would create substantial technical challenges and introduce a significant programme of change for a service that is currently fully operational and integrated within RDG's existing environment. RDG therefore considers that a change of supplier would result in disproportionate technical difficulties in implementation, operation and maintenance, satisfying the requirements of Schedule 5 of the Procurement Act 2023 relating to additional or repeat services supplied by the existing supplier.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f5ef
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085547-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£3,139,683 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Sep 20261 weeks ago
Contract Period
21 Sep 2026 - 5 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Train Information Services Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4V 3DS
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Colibri Digital

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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