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Tenant Satisfaction Survey

London Borough of Camden

This public procurement record has 1 release in its history.

Award

10 Sep 2026 at 09:51

Award Notice
Summary of the contracting process

The London Borough of Camden commissioned tenant satisfaction perception surveys to produce Tenant Satisfaction Measures (TSMs) for its social housing service. The work supports the statutory requirement for registered social housing providers to report TSM results annually to the Regulator of Social Housing and the public. It is a services contract covering survey delivery and associated IT, consulting, software development, internet or support activity. Delivery is across the United Kingdom. The requirement is relevant to suppliers that conduct tenant or customer perception research, manage social housing survey programmes, and can provide reliable data and reporting processes aligned with regulatory measurement requirements. Camden is the buying organisation and the requirement was structured as a single call-off contract.

The procurement has completed: Camden used a limited procedure and made a direct award without prior publication of a competition notice, under the Public Contracts Regulations 2015. The contract was awarded to True Compliance Ltd, an SME, and signed on 10 September 2026. The procurement record shows one bid, which was from an SME and submitted electronically. Price was the stated award criterion. The single lot is recorded as cancelled, while the award and contract are recorded as active; the active award is to True Compliance Ltd. Valid bid values ranged from £80,000 to £99,999, but no awarded contract value is published. No contract duration or end date is provided. The procurement was covered by the Government Procurement Agreement.

This award demonstrates demand from a London local authority for specialist tenant satisfaction measurement rather than general IT support alone. A credible future supplier would need experience designing and running perception surveys for social housing tenants, obtaining consistent and representative responses, managing sensitive resident data, and producing accurate Tenant Satisfaction Measures for regulatory and public reporting. Familiarity with the Regulator of Social Housing’s requirements and the Social Housing Regulation Act 2024 would help a supplier understand the reporting purpose and evidence needed. The single response and direct-award route indicate that a competitor should be able to present a clearly defined, low-risk delivery model and demonstrate dependable survey operations, data quality controls, analysis and reporting for a public-sector housing provider.

How relevant is this notice?

Notice Information

Notice Title

Tenant Satisfaction Survey

Notice Description

Tenant Satisfaction Measures (TSM) perception surveys for the next year, in line with the statutory requirements of the Regulator of Social Housing (RSH). Introduced in March 2023 under the Social Housing Regulation Act 2024, all registered providers of social housing are required to report on TSMs annually to both the regulator and the public.

Procurement Information

Used direct award under PCR2015

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f654
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085677-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Camden
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1H 9JE
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
King's Cross
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

True Compliance Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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