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Sunrise ITSM

Police And Crime Commissioner For Durham

This public procurement record has 1 release in its history.

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11 Sep 2026 at 15:09

UK7 - Contract Details Notice
Summary of the contracting process

The Police and Crime Commissioner for Durham procured support and maintenance for its helpdesk under the Sunrise ITSM requirement. The work concerns an IT software package and is intended to keep the organisation’s helpdesk service supported and maintained. The buying organisation is the Police and Crime Commissioner for Durham, based in Durham, and the contract activity is associated with its police headquarters and operational requirements in Durham. This is a technology support opportunity rather than a general facilities, consultancy or construction contract. Businesses specialising in IT service management tools, helpdesk platforms, software support and maintenance would be the most relevant comparators. The selected supplier is Sunrise Software Limited, a London-based small or medium-sized enterprise, indicating that the requirement was suitable for a focused specialist software provider rather than only a large systems integrator.

The procurement has been completed and awarded, with the lot marked complete. The contract was awarded to Sunrise Software Limited for the Sunrise ITSM requirement. It was a below-threshold procurement; the recorded method detail is “below threshold - unknown”. The contract was signed on 13 August 2026 and runs from 30 August 2026 to 29 August 2027. Its value is £17,646.20 excluding VAT, or £21,175.44 including VAT. The award covers the IT software package associated with the single lot. The award is active and the contract is active. The published outcome identifies the successful supplier and the financial terms, but does not set out an award scoring breakdown or separate technical and price weightings. The procurement therefore demonstrates a completed, relatively small-scale software support and maintenance purchase by Durham’s police and crime commissioner.

For a future requirement of this kind, credible competitors would need to provide a dependable IT service management or helpdesk platform, together with ongoing software support and maintenance. The successful supplier profile suggests that specialist SMEs can compete for this buyer’s requirement, so a focused product and support operation may be relevant without the scale of a major outsourcing provider. Useful capability would include maintaining helpdesk software, resolving service issues, supporting users and keeping the platform reliable throughout the service term. Suppliers should be able to show experience delivering comparable ITSM support, explain how they would manage routine maintenance and incidents, and demonstrate sufficient support capacity for a public-sector customer. Product knowledge, responsive service management and a clear approach to continuity would be central to competing when this requirement returns to market.

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Notice Information

Notice Title

Sunrise ITSM

Notice Description

Support and maintenance for helpdesk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f858
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086531-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£17,646 Under £100K

Notice Dates

Publication Date
11 Sep 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Aug 2026 - 29 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Police And Crime Commissioner For Durham
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5TT
Postcode Area
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified
Local Authority
County Durham
Electoral Ward
Framwellgate & Newton Hall
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE SOFTWARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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