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Corporate IT Support Service to NHS Gloucestershire Integrated Care Board and Bristol, North Somerset and South Gloucestershire Integrated Care Board

NHS Gloucestershire Integrated Care Board

This public procurement record has 2 releases in its history.

TenderUpdate

15 Sep 2026 at 09:26

UK4 - Tender Notice
Tender

11 Sep 2026 at 16:27

UK4 - Tender Notice
Summary of the contracting process

NHS Gloucestershire Integrated Care Board is procuring a unified corporate IT support service with NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board, which are forming a single integrated organisation. The requirement is for one managed service provider with end-to-end responsibility across service desk, desktop and onsite support, end-user device lifecycle management, Microsoft Teams Phone, secure cloud-managed print, meeting rooms and audio-visual equipment, asset management, third-party supplier and licence management, and digital signatures. The supplier will also provide technical evidence for the Data Security and Protection Toolkit, and lead project, change, problem and architecture management. The service must support cloud-first, secure-by-design and sustainable technology choices, integrating with NHS.net Connect, HSCN, NHS Secure Boundary Service, the Gloucestershire ICS WAN and relevant datacentres. Delivery covers Gloucestershire, Bristol, North Somerset and South Gloucestershire, including Shire Hall, Gloucester and another site with meeting rooms.

The procurement has reached tender: the buyers invited offers through an open competitive flexible procedure. Enquiries had to be submitted by 2 October 2026 at 12:00, and bids by 12 October 2026 at 12:00. Bidders must give a presentation during the week commencing 23 November 2026, with the award period ending on 7 December 2026 at 23:59. The initial contract runs from 1 April 2027 to 31 March 2030, with implementation starting in January 2027 and two consecutive one-year extension options, to a maximum end date of 31 March 2032. The maximum value is £2,700,000 including VAT, comprising £1,920,000 including VAT for the initial three years. Evaluation is 80% quality and 20% price: cloud-first infrastructure 20%, value 20%, mobilisation and transition 16%, relevant experience and technical capability 12%, operational resilience 12%, social value 10%, user satisfaction and improvement 6%, and major incident management 4%.

This opportunity suits an established managed service provider able to deliver a broad, integrated NHS corporate IT operation rather than a single technical product. Strong bidders will demonstrate relevant experience, cloud-first infrastructure delivery, secure-by-design services and the capacity to provide end-to-end accountability across service desk, onsite support, devices, communications, print, meeting rooms, assets, licences and suppliers. They will need practical mobilisation and transition capability, including support for a merger, service continuity and operational resilience, major incident management, and measurable user satisfaction and service improvement. The requirement also favours suppliers familiar with NHS technology environments and integrations, including NHS.net Connect, HSCN, the NHS Secure Boundary Service, NHS security assurance evidence and DSPT support. Capability in procurement, project and change management, architecture, sustainable technology and digital signatures will be relevant. The lot is identified as suitable for SMEs.

How relevant is this notice?

Notice Information

Notice Title

Corporate IT Support Service to NHS Gloucestershire Integrated Care Board and Bristol, North Somerset and South Gloucestershire Integrated Care Board

Notice Description

Gloucestershire ICB and Bristol, North Somerset and South Gloucestershire (BNSSG) ICB are merging to form a single integrated body in April 2027. Both organisations currently rely on external providers for the delivery of their IT services. A new, unified service model is required; one that supports the merged organisation from day one, is commercially sustainable, and is capable of evolving as the ICS matures. Six principles shape the design of the future service: 1. Cloud-first and 'secure by design'. All new and renewed services will be cloud-based wherever possible. On-premises infrastructure will be exited as part of transition. This is both a strategic choice and a compliance requirement under the Government Cloud First Policy and Technology Code of Practice. 2. Outcome-focused. The service is defined by what it must deliver, not how it must be delivered. The supplier is expected to bring expertise, innovation and accountability for outcomes, not simply execute a prescriptive technical specification. 3. Single point of accountability. The preferred model is a single managed service provider with end-to-end accountability for operational delivery. This avoids the fragmentation and unclear ownership that characterises the current multi-supplier landscape and reduces the management overhead on the ICB digital team. 4. Lean governance. The ICB digital team will provide strategic oversight, roadmap ownership and supplier governance. It will not carry operational delivery responsibilities. This reflects the lean, strategically focused character of the merged organisation and the direction set by the Model ICB Blueprint. 5. Interoperable by design. The service must integrate cleanly with nationally contracted NHS platforms, in particular NHS.net Connect, the Health and Social Care Network (HSCN) and NHS Secure Boundary Service, as well as local platforms, such as the Gloucestershire ICS WAN and into UHBW and Crown Datacentres in Corsham. Service interfaces with these platforms should be clearly defined before the procurement specification is finalised. 6. Sustainable. The ICB's carbon neutral commitments should be reflected in technology choices, including energy-efficient end-user devices, PoE-powered monitors and cloud-based infrastructure in preference to on-premises data centre equipment. The following service stacks are in scope for the new managed service, reflecting services currently provided across both incumbents, consolidated and extended to support the merged organisation: - Service desk. The primary user-facing support channel, available 08:00-18:00 Monday to Friday. - Desktop support. Onsite presence at both sites as and when required, including end-user support, moves, adds and changes to desktop arrangements, MFD, Audio Visual equipment, and Teams Room management. The onsite support model must include provision for routine physical tasks including WFH equipment management, peripheral replacement, cable and hardware swap-outs, and stock management. - End-user compute. Device lifecycle management including provisioning, refresh (five-year target cycle), configuration, and secure disposal. - Telephony and unified communications. Microsoft Teams Phone as the unified platform for the merged ICB. - Print. Cloud-managed secure print at both sites. - Meeting rooms. Physical teams Room management and audio-visual support at 2 locations with 15 meeting rooms at one and at Shire Hall, Gloucester and 9 at the second location. - Asset management. Asset tagging, recording, and lifecycle tracking for all ICB-owned IT equipment. - Supplier and procurement management. The supplier will assume management of all ongoing third-party technology relationships and will procure all IT equipment and recurring support contracts on behalf of the ICB. Licence management across the estate is required. - DSPT support. The supplier is expected to provide the ICB with the technical evidence and assurance data required to support annual DSPT submission, including patch management records, asset inventory, access control logs and incident reports. - Project, change and architecture. The supplier will own project and change management, problem management, and architecture design. - Digital signatures. Digital signature capability is required as part of the new service. Full details are provided in the service specification. The total maximum contract value for the initial 3-year Contract is PS1,920,000 inclusive of VAT (where applicable). At the end of the initial contract term the Commissioner will have two, separate, consecutive one-year extension option periods that can be exercised at the discretion of the Commissioner, giving a maximum possible contract value of PS2,700,000 inclusive of VAT (where applicable) over 5 years if the full contract term is fulfilled. The Commissioner is of the view that TUPE does not apply to this service. The Contracting Authority reserves the right to use the Direct Award procedure under the Procurement Act 2023 for any subsequent extensions or new contracts for similar requirements. The new contract will commence on 1st April 2027, although implementation of the services will start during January 2027.

Lot Information

Lot 1

Renewal: Following the initial 3-year there are two separate, consecutive one-year extension option periods that can be exercised at the discretion of the Commissioner.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f881
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087113-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,250,000 £1M-£10M
Lots Value
£2,250,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 2026Yesterday
Submission Deadline
12 Oct 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Gloucestershire Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLOUCESTER
Postcode
GL1 2TG
Postcode Area
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
TLK11 Bristol, City of, TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire, TLK13 Gloucestershire CC
Local Authority
Gloucester
Electoral Ward
Westgate
Westminster Constituency
Gloucester

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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