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Tenant Satisfaction Measures Survey

London Borough of Camden

This public procurement record has 1 release in its history.

Award

14 Sep 2026 at 11:59

Award Notice
Summary of the contracting process

The London Borough of Camden commissioned Tenant Satisfaction Measures perception surveys for the following year. The surveys support Camden’s annual reporting of Tenant Satisfaction Measures to the Regulator of Social Housing and the public, as required for registered providers of social housing. This is a services contract covering survey delivery and associated research, consultancy, software, internet or support services. The published classification is IT services, consulting, software development, internet and support (CPV 72000000), with research and development and related consultancy services also identified (CPV 73000000). Delivery is in the UK. The requirement is therefore relevant to suppliers providing tenant research, perception surveys, social housing insight or related data and reporting services.

The procurement has been completed and awarded through a limited procedure without prior publication of a call for competition. The stated rationale refers to PCR2015 and says the procurement falls outside the scope of the directive. The requirement was treated as a direct award and evaluated on price. One bid was recorded for the lot. The recorded valid bid values ranged from £30,000 to £40,000. Houosemark Ltd was awarded the contract, and the contract is active. The contract was signed on 11 September 2026. The procurement was covered by the Government Procurement Agreement. The published lot itself is marked cancelled, while the associated award and contract are recorded as active.

This outcome indicates demand from Camden for independently delivered tenant satisfaction perception research linked to social housing regulation and annual public reporting. Suppliers considering comparable work should be able to design and run tenant surveys, gather reliable responses, analyse satisfaction data and provide reporting that supports regulatory submissions and publication. Relevant experience would include working with social housing tenants, housing providers or public bodies, and translating survey findings into clear, defensible Tenant Satisfaction Measures. Capability across research consultancy and supporting IT, software, internet or data-handling services may be useful because the requirement is classified across these areas. The selected supplier is recorded as an SME, showing that this type of requirement can be delivered by a smaller specialist business.

How relevant is this notice?

Notice Information

Notice Title

Tenant Satisfaction Measures Survey

Notice Description

Tenant Satisfaction Measures (TSM) perception surveys for the next year, in line with the statutory requirements of the Regulator of Social Housing (RSH). Introduced in March 2023 under the Social Housing Regulation Act 2024, all registered providers of social housing are required to report on TSMs annually to both the regulator and the public.

Procurement Information

PCR2015

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f8fa
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086807-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Camden
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1H 9JE
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
King's Cross
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

Houosemark Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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