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Communication tool/engagement facilitator for outstanding charges to reduce resident debt

Folkestone and Hythe District Council

This public procurement record has 1 release in its history.

Award

14 Sep 2026 at 15:10

UK7 - Contract Details Notice
Summary of the contracting process

The District Council of Folkestone and Hythe bought a debt-engagement and communications service to reduce resident debt. The service uses automated telephone calls and reminder “nudges” for outstanding charges, including upcoming reminders, summonses and aged debt. It supports both the Council Tax team and the Corporate Debt team, so relevant suppliers include providers of automated outbound calling, debt communications and resident-engagement services. The buyer is a sub-central public authority based in Folkestone, Kent. The procurement is categorised as business services, covering areas such as consulting, marketing, communications and related support. Delivery is for the council’s requirements in the United Kingdom.

The procurement has been completed and awarded through a below-threshold direct award without competition. VOICESCAPE LIMITED was selected on 30 April 2026, and the contract was signed on the same date. The active contract runs from 1 May 2026 to 30 April 2027, with provision for three further 12-month renewal periods and a maximum end date of 30 April 2030. Its value is £18,000 excluding VAT and £21,600 including VAT. The requirement was handled as one completed lot. The contract is below the relevant threshold and uses the legal basis identified as UK Public Procurement Act 2023, section 54. The award remains active.

This procurement shows a defined demand for automated debt communications within local government, covering both Council Tax and corporate debt. A credible future competitor would need a reliable outbound-calling platform able to contact residents automatically, issue reminders and prompts, and support different stages of debt administration, from upcoming payment reminders through summonses to aged debt. Experience of public-sector communications and the ability to work across separate council debt teams would strengthen a supplier’s position. The selected provider is an SME, indicating that delivery is within the capability of a focused specialist rather than only a large systems integrator. Suppliers with demonstrable engagement results, secure handling of resident data and scalable operational support would be well placed for comparable requirements from this council.

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Notice Information

Notice Title

Communication tool/engagement facilitator for outstanding charges to reduce resident debt

Notice Description

Voicescape are a communication tool/engagement facilitator. They automatically call out and do nudges for debt areas such as upcoming reminders, summonses and aged debt across both Council Tax and Corporate Debt teams.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f961
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086973-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£18,000 Under £100K

Notice Dates

Publication Date
14 Sep 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 May 2026 - 30 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Folkestone and Hythe District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FOLKESTONE
Postcode
CT20 2QY
Postcode Area
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
Not specified
Local Authority
Folkestone and Hythe
Electoral Ward
Folkestone Central
Westminster Constituency
Folkestone and Hythe

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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