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Digital Inclusion service for Asylum Seekers and Displaced People

London Borough of Croydon

This public procurement record has 1 release in its history.

Tender

15 Sep 2026 at 11:11

UK4 - Tender Notice
Summary of the contracting process

London Borough of Croydon is commissioning a digital inclusion service for asylum seekers and displaced people. The service is intended to help people rebuild their lives, improve wellbeing, increase independence and integrate into their local communities. It should provide culturally appropriate, person-centred and outcome-focused support, addressing the complex and interconnected needs of the people supported. The provider will work collaboratively with statutory services, voluntary and community organisations, partners and other stakeholders. This is a community and social support service, covering social work and related services. Delivery is in the United Kingdom, with the buying organisation based in Croydon. The opportunity is suitable for organisations delivering digital inclusion alongside wider social, community or personal support to asylum seekers and displaced people.

The procurement has reached tender: the London Borough of Croydon invited quotations through a below-threshold open competition. Enquiries had to be submitted by 23 September 2026 at 12:00, and offers by 30 September 2026 at 12:00. The contract is scheduled to run from 1 December 2026 to 30 November 2027, with an option to extend for a further 12 months, to 30 November 2028. The recorded overall gross value is £0, and the lot record shows a value of 0 AED. There is one lot. Electronic submission is allowed. Offers will be evaluated as set out in the tender document, and the contract duration is initially 12 months with the possible 12-month extension.

This opportunity suits providers with practical experience of delivering digital inclusion and support services for asylum seekers, refugees or other displaced people. Strong candidates will be able to design and deliver culturally appropriate, person-centred services, understand complex and interconnected support needs, and demonstrate how their work improves wellbeing, independence and community integration. The requirement favours organisations able to work effectively across statutory services, voluntary and community organisations and other local partners, rather than providers operating in isolation. It is relevant to social care, community support, refugee and asylum support, digital access and voluntary-sector organisations with the capacity to provide outcome-focused support and coordinate with multiple stakeholders throughout delivery.

How relevant is this notice?

Notice Information

Notice Title

Digital Inclusion service for Asylum Seekers and Displaced People

Notice Description

The Council invites quotations for the provision of Digital Inclusion service for Asylum Seekers and Displaced People. The purpose of this procurement is to commission culturally appropriate, person-centred, and outcome-focused services that support asylum seekers and displaced people to rebuild their lives, improve wellbeing, increase independence, and integrate successfully into their local communities. Providers will work collaboratively and in partnership with statutory services, voluntary and community organisations, partners, and other stakeholders to deliver effective support that addresses the complex and often interconnected needs of asylum seekers and displaced people. You can find more information in the specification document in Appendix Part A The duration of the contract is for 12 months. By participating in this RFQ you are indicating your acceptance to be bound by the guidelines set out in this document.

Lot Information

Lot 1

Renewal: The duration of the contract is for an initial 12 months with an option to extend for an additional 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f9dc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087194-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

85310000 - Social work services

85320000 - Social services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 2026Yesterday
Submission Deadline
30 Sep 20262 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Croydon
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 1EA
Postcode Area
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI62 Croydon
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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