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Certero ITSM SAAS Asset Management

Birmingham Community Healthcare NHS Foundation Trust

This public procurement record has 2 releases in its history.

Award

17 Sep 2026 at 14:53

UK6 - Contract Award Notice
Award

17 Sep 2026 at 14:47

UK5 - Transparency Notice
Summary of the contracting process

Birmingham Community Healthcare NHS Foundation Trust is procuring the upgrade of its existing Certero on-premises asset management platform to Certero’s supplier-hosted cloud environment. The service supports the transition of GP IT Services to the Trust and covers Certero IT service management software and asset management. The requirement is for software and associated cloud implementation rather than a new standalone asset management system. Birmingham Community Healthcare NHS Foundation Trust is the buyer, with University Hospitals Birmingham NHS Foundation Trust managing the procurement through the BSOL Procurement Collaborative. The work is centred on the Trust’s GP IT operations in Birmingham. It relates to IT software packages, including the migration of the existing Certero platform and implementation of the required cloud services.

This is an awarded and completed procurement process. One lot was awarded through a direct award procedure to Certero Limited, whose award was recorded on 15 September 2026. The award value is £330,185 excluding VAT, or £396,222 including VAT. The contract period runs from 30 September 2026 to 30 September 2028. The Trust used a direct award because Certero owns and developed the existing platform and is identified as its sole provider, with the technical authority to carry out the migration and implement the cloud services. The authority states that using a third party would still require Certero’s involvement and would add cost, delay and implementation risk. The award is above the relevant threshold.

This requirement indicates demand for specialist IT service management and asset management platforms in NHS primary-care IT environments, particularly where an organisation is moving an established on-premises system into a supplier-hosted cloud service. A credible competitor for a future requirement of this type would need demonstrable ownership or authorised control of the relevant software, or equivalent technical authority to migrate and operate it safely. Relevant capability includes managing asset data, supporting GP IT service transitions, delivering hosted software services and carrying out migration and implementation with minimal disruption. Experience of the buyer’s existing platform, its integration and configuration would be commercially important. Suppliers would also need the operational capacity to support a Trust-scale cloud environment and manage the technical, cost and delivery risks associated with migration.

How relevant is this notice?

Notice Information

Notice Title

Certero ITSM SAAS Asset Management

Notice Description

To support the transition of GP IT Services to Birmingham Community Healthcare NHS Foundation Trust (BCHC), it is essential that the Trust's existing Certero on-premises asset management platform is upgraded to the supplier-hosted cloud environment.

Procurement Information

The work can only be undertaken by Certero, as they are the owner, developer and sole provider of the Certero platform. No alternative supplier has the technical authority or capability to perform the migration or implement the required cloud services. Whilst third-party organisations could be engaged, any such provider would ultimately need to involve Certero to undertake the work, resulting in additional costs, project delays and increased implementation risk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077499
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088300-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£330,185 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Sep 20263 weeks ago
Contract Period
30 Sep 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Birmingham Community Healthcare NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4BN
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

Certero Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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