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BCU-DAP2-64184 - ECLO Abergele Hospital

Betsi Cadwaladr University Health Board

This public procurement record has 1 release in its history.

Award

18 Sep 2026 at 14:31

Award Notice
Summary of the contracting process

Betsi Cadwaladr University Health Board commissioned ophthalmic community health services for patients, service users and families or carers across the central and west integrated health community. The service is based around ECLO support at Abergele Hospital and covers people of all ages affected by sight loss. Its scope includes person-centred needs screening, advice and emotional support, referrals and signposting, help with sight-loss certification and registration, falls-prevention advice, advocacy and navigation through health and social care services. The provider must work collaboratively with eye-clinic staff, multidisciplinary teams, statutory and third-sector organisations, patients and carers. It must also maintain service information and patient records, gather feedback, support evaluation and improvement, provide visual-awareness training, and contribute to meetings, audits, safeguarding, data protection and regulatory compliance.

The procurement used Direct Award Option 2 under the Health Services (Provider Selection Regime) (Wales) Regulations 2025, through a limited procedure without prior publication of a competition. RNIB was selected as the supplier for the single service lot, with one bid recorded. The award is active and the contract was signed on 18 September 2026 for £42,380. The published outcome followed an intention-to-award notice under the Welsh provider selection regime, with the standstill period beginning on publication and representations due by 11:59pm on 29 September 2026. Evaluation considered quality at 40%, value at 25%, collaboration and service sustainability at 10%, improving access and reducing health inequalities at 10%, and social responsibility at 15%. The lot is recorded as cancelled, although an active award and contract are also recorded.

This requirement indicates demand for a specialist sight-loss support service integrated into NHS ophthalmology and wider health and social care pathways. A credible provider would need staff able to offer practical, emotional and person-centred support to patients and carers, assess needs, make referrals, advocate for service users and explain certification and registration processes. Experience of multidisciplinary working, eye-clinic environments, safeguarding, GDPR, accurate patient-record management and quality-data entry would be important. The service also rewards organisations able to build referral routes with statutory and voluntary-sector partners, deliver basic visual-awareness training, support falls prevention and engage with audits, evaluation, feedback and continuous improvement. Providers should be able to support volunteers, maintain current information resources and demonstrate social value, collaboration, equitable access and sustainable delivery.

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Notice Information

Notice Title

BCU-DAP2-64184 - ECLO Abergele Hospital

Notice Description

Betsi Cadwaladr University Health Board are seeking a contract for ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers.

Lot Information

Lot 1

The service provider will be expected to work with Key stakeholders across ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers. Collaborative working within the Multi-disciplinary team (MDT) will be a key aspect of this role. The service provider is expected to provide: -Provide advice, information, practical and emotional support, to people of all ages affected by sight loss. -Provide a person-centred screening of needs, signposting and referring patients to a wide range of services and organisations -Cultivate positive working relationships to establish and sustain referral routes with a range of health, statutory and third sector organisations. -Provide basic visual awareness training to eye clinic staff and others as required. -Act as a key contact to support patients, family members and carers to navigate their way through the variety of information, advice and support available. -To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI) -Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss. -Support patients, family, and carers with advice on falls prevention and refer to available services where appropriate. -When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services. -Maintain accurate patient records and input quality data using multiple IT systems. -Engage patients to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service. -Attend local clinical audit meetings, steering groups and other events to promote the benefits of the service to eye clinic and health and social care professionals. -Positively contribute to a range of local and national ECLO team meetings, networks, training, and information events. Attend mandatory ECLO seminars and take responsibility for own CPD. -Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied, and managed in line with relevant NHS and RNIB policies. -Support volunteers within the ECLO service and wider RNIB activities, where appropriate

Procurement Information

Betsi Cadwaladr University Health Board are utilising Direct Award Option 2 under the Health Services (Provider Selection Regime) (Wales) Regulations 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07758f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088739-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£42,380 Under £100K

Notice Dates

Publication Date
18 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Betsi Cadwaladr University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BANGOR
Postcode
LL57 2PW
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL32 Gwynedd
Delivery Location
TLL13 Conwy and Denbighshire
Local Authority
Gwynedd
Electoral Ward
Y Faenol
Westminster Constituency
Bangor Aberconwy

Supplier Information

Number of Suppliers
1
Supplier Name

RNIB

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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