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Digital Helpdesk System

Chelmsford City Council

This public procurement record has 1 release in its history.

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18 Sep 2026 at 15:45

UK7 - Contract Details Notice
Summary of the contracting process

Chelmsford City Council procured a digital helpdesk system: software to support the Council’s digital help desk. This is a software and information-systems requirement, covering the supply of a technology platform rather than construction, consultancy or general IT support. The buying organisation is Chelmsford City Council, based in Chelmsford. Delivery is recorded within the United Kingdom, in the wider Chelmsford area. The requirement was organised as a single lot and relates to the Council’s own digital helpdesk service. It would suit software providers that develop, configure, implement or support service-desk and digital-helpdesk platforms for public-sector organisations. The selected solution is supplied by Hornbill Technologies Limited, an SME based in London, indicating a requirement that can be delivered by a specialist software business rather than only by a large systems integrator.

This procurement has been completed and awarded. Chelmsford City Council used a direct award below the applicable threshold, without competition, under the Procurement Act 2023. Hornbill Technologies Limited was selected as supplier. The contract was signed on 17 June 2026 and runs from 22 December 2026 to 21 December 2028. Its value is £44,000 excluding VAT and £52,800 including VAT. The tender status and the single lot are recorded as complete, while the resulting contract is active. The requirement was evaluated through the direct-award route rather than a competitive tender, so no scored criteria or competing-bid process is recorded. The award covers the software package and information systems needed for the digital helpdesk, with the contract applying to the Council’s digital-helpdesk provision.

For a future requirement of this kind, a credible competitor would need a proven digital helpdesk or service-management software product, with the practical capability to support a council’s internal digital support operation. The selected supplier is an SME specialising in this type of technology, showing that a focused software provider can meet the requirement without being a major generalist contractor. Useful strengths would include a configurable platform, dependable service delivery, user support, implementation and ongoing technical maintenance. Suppliers should be able to explain how their system would fit public-sector workflows, support Council staff and maintain reliable access over the life of the service. Experience supplying comparable local-authority or public-sector helpdesk environments would help demonstrate that the product is suitable for this buyer’s operational needs.

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Notice Information

Notice Title

Digital Helpdesk System

Notice Description

Provision of a software system to provide the Councils digital help desk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0775b9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088826-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£44,000 Under £100K

Notice Dates

Publication Date
18 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Dec 2026 - 21 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Chelmsford City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1JE
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Marconi
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

Hornbill Technologies Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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