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Audiology Insourcing

JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

22 Sep 2026 at 15:41

Award Notice
Summary of the contracting process

James Paget University Hospitals NHS Foundation Trust procured an outsourced audiology service for patients referred by the Trust. The work covers audiology assessments, hearing-aid fitting, reassessment and related activity across the audiology pathway. Services are delivered at the Trust’s premises in Gorleston, Great Yarmouth. This is a healthcare service rather than a goods supply or construction project. The requirement is classified as medical hospital services (CPV 85111200) and is intended to support patients requiring planned audiology procedures and follow-up care. The selected supplier was ICS Operations, trading as Xyla Services, a large organisation based in London. The service was linked to the Trust’s need to manage patient waiting times and maintain access to planned treatment.

The procurement is complete and was awarded to ICS Operations trading as Xyla Services. The contract was awarded on 5 September 2026 and signed on that date, for the period 5 September 2026 to 4 March 2027. Its value is £45,312 including the stated contract value. The Trust used a limited award procedure without prior publication of a call for competition, under the urgent circumstances provision of the Provider Selection Regime for healthcare services. The justification was extreme urgency caused by an unforeseen clinical-staff issue, with risks of excessive waits, including 52-week and 65-week breaches. Evaluation recorded quality, focused on immediate safety and care-quality risks, at 100, and price at 80. One supplier submitted a bid. The award is active.

This award indicates demand for outsourced audiology capacity that can cover assessment, hearing-aid fitting, reassessment and related pathway activity within an NHS hospital setting. A credible competitor for similar work would need an established audiology workforce, the clinical capability to deliver the full pathway, and sufficient operational capacity to work at the Trust’s premises. The decision specifically favoured the ability to mobilise quickly, drawing on prior experience and workforce availability, while addressing immediate safety and quality-of-care risks. Suppliers should therefore be able to demonstrate reliable clinical delivery, rapid mobilisation and effective management of patient waiting lists and planned procedures. Evidence of maintaining care quality while supporting recovery from extended waits would be commercially relevant when this type of requirement is next considered by the Trust.

How relevant is this notice?

Notice Information

Notice Title

Audiology Insourcing

Notice Description

The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises.

Lot Information

Lot 1

The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises. This notice is confirmation of an award having been made due to an urgent circumstance, that this is an Urgent award. The lifetime contract value is PS45,312 and is between 05 September 2026 - 04 March 2027.

Procurement Information

Patients would have experienced delayed procedures, resulting in extended waits and increased 52 and 65 week breaches. Delays to planned treatment increase the risk of deterioration in patients' clinical condition, pain, anxiety and avoidable emergency admissions. The situation was not foreseeable due to an unforeseen issue with clinical staff. Alternative providers could not realistically mobilise within the required timeframe. Xyla was able to mobilise at pace based on prior experience and workforce availability. A competitive PSR process would have delayed mobilisation and resulted in longer patient waits, undermining NHS England recovery requirements, including progress against 52-week and 65-week waits.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0777d2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089769-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85111200 - Medical hospital services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£45,312 Under £100K

Notice Dates

Publication Date
22 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR31 6LA
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH14 Suffolk CC, TLH17 Breckland and South Norfolk
Local Authority
Great Yarmouth
Electoral Ward
Magdalen
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

ICS Operations Limited

Further Information

Open Contracting Data Standard (OCDS)

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