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24hr Call Monitoring Services

Westminster City Council

This public procurement record has 1 release in its history.

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22 Sep 2026 at 15:58

UK7 - Contract Details Notice
Summary of the contracting process

Westminster City Council procured 24-hour call monitoring and telecare monitoring services from Taking Care Personal Alarms Limited. The service is for monitoring personal alarms and responding to alarm calls, supporting the council’s telecare provision. This is a public-sector service requirement in the alarm-monitoring services category. The buying organisation is Westminster City Council, based in London, and the service is delivered for the council’s telecare users in Westminster. The requirement concerns a managed monitoring service rather than the supply of standalone alarm equipment. It is relevant to providers of personal alarm monitoring, telecare response and associated control-room services with the operational capability to support council-funded users.

The procurement is complete and has been awarded. Westminster City Council used a direct award under the light-touch regime, below the relevant threshold and without competition, to the current provider, Taking Care Personal Alarms Limited. The award was made on 16 April 2026. The active contract runs from 16 April 2026 to 15 April 2028, with an optional 12-month extension taking the maximum period to 15 April 2029. The value is £286,770 excluding VAT for the initial 24-month term, rising to £440,937 excluding VAT, or £529,124 including VAT, if the extension is exercised. There is one completed lot covering the full alarm-monitoring requirement.

For a supplier that did not win this procurement, the award demonstrates an established local-authority requirement for continuous telecare and personal alarm monitoring at a substantial service scale. A credible competitor for a future requirement would need a dependable 24-hour monitoring operation, the systems and procedures to receive and manage alarm calls, and the capacity to provide consistent service throughout the contract period. Experience of delivering telecare monitoring for public-sector or care-related users would be relevant, as would evidence of reliable call handling, escalation and service continuity. Suppliers should be able to operate within a light-touch public procurement environment and demonstrate that their monitoring service can support a council’s user base safely and consistently.

How relevant is this notice?

Notice Information

Notice Title

24hr Call Monitoring Services

Notice Description

The direct award of a contract to the current provider, under the Light-Touch Regime, for the provision of Telecare Monitoring Services to Taking Care Personal Alarms Limited (Company Number 01488490) for the period of 24+12 months commencing on 16 April 2026. This total contract value is estimated at PS286,770 excl. VAT (PS344,124 incl. VAT) for the 24-month term and PS440,937 excl. VAT (PS529,124.40 inc. VAT) if the 12-month extension is exercised.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0777dc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089788-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£440,937 £100K-£500K

Notice Dates

Publication Date
22 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Apr 2026 - 15 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Taking Care Personal Alarms Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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