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PRO005158-Services-Contract-System Integrator : Billing and CRM

United Utilities Water Limited

This public procurement record has 1 release in its history.

Tender

23 Sep 2026 at 01:02

UK4 - Tender Notice
Summary of the contracting process

United Utilities Water Limited is seeking a system integrator to deliver the target end state for its billing and customer relationship management environment. The services cover end-to-end systems integration, including solution design, system configuration, software integration, data migration, testing, deployment, transition to a future operating model, hypercare, and ongoing support and maintenance. The work is intended to support accurate billing, revenue assurance, regulatory compliance, operational efficiency, improved customer experience and modernised business processes in a regulated water utility. This is a services requirement for software integration consultancy, programming and consultancy, CRM development, implementation, configuration and data services. Delivery is for United Utilities’ operations, with the buyer based at Lingley Mere Business Park, Warrington.

The procurement has reached tender: United Utilities invited offers through an open competitive flexible procedure. It uses an accelerated, multi-stage process to assess capability, capacity, technical solutions and commercial proposals, with the option to reduce bidders between stages and award on initial tenders. Enquiries were due by 16 October 2026 at 11:00, and tenders by 18 December 2026 at 12:00. The contract period is 19 April 2027 to 18 April 2032. The estimated value is £10,000,000, or £12,000,000 including gross amounts, in GBP. Award is due by 19 March 2027. There is one lot. Evaluation is based on experience at 60%, cyber security at 20%, and data protection at 20%.

This opportunity suits established system integrators and technology consultancies able to lead a complex transformation from design through implementation and live-service support. Strong experience delivering billing and CRM platforms, configuring and integrating enterprise systems, migrating data, testing, deploying solutions and managing transition into a future operating model will be important. Suppliers should be able to provide hypercare and ongoing maintenance after deployment, while supporting revenue assurance, regulatory compliance, operational efficiency and customer service in a regulated utility setting. The evaluation gives greatest weight to relevant experience, so bidders with a credible record of comparable end-to-end programmes are well placed. Cyber security and data protection are also explicit evaluation areas, requiring demonstrable controls and delivery capability in both disciplines.

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Notice Information

Notice Title

PRO005158-Services-Contract-System Integrator : Billing and CRM

Notice Description

System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077807
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089879-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

72212445 - Customer Relation Management software development services

72227000 - Software integration consultancy services

72263000 - Software implementation services

72265000 - Software configuration services

72300000 - Data services

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
£10,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20262 weeks ago
Submission Deadline
18 Dec 20263 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Apr 2027 - 18 Apr 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
United Utilities Water Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA5 3LP
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
Not specified
Local Authority
Warrington
Electoral Ward
Great Sankey North and Whittle Hall
Westminster Constituency
Warrington South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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