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Passenger Information System Maintenance & Support

TRANSPORT UK EAST MIDLANDS LIMITED

This public procurement record has 2 releases in its history.

Award

02 Oct 2026 at 09:36

UK6 - Contract Award Notice
Award

23 Sep 2026 at 09:23

UK5 - Transparency Notice
Summary of the contracting process

Transport UK East Midlands Limited (East Midlands Railway) procured maintenance and support services for the Passenger Information System fitted to its train units. The work concerns keeping the onboard system functioning so that passengers can receive live information affecting their journeys. This is a railway IT support service, covering an existing system rather than a new passenger information installation. The equipment is associated with train units, and the stated delivery location is the United Kingdom. The requirement sits within East Midlands Railway’s rail operations and addresses the need to maintain passenger-facing information services across its trains.

The procurement is complete and was awarded to TrainFX Limited, a Derby-based supplier. East Midlands Railway used a direct award, citing TrainFX as the original equipment manufacturer and owner of the intellectual property rights; the rolling stock company is responsible for installing the system when trains are built. The award date was 2 October 2026. The award value is £378,000 excluding VAT (£453,600 including VAT). The contract period runs from 20 October 2026 to 31 March 2030, with an option to extend by up to 12 months at East Midlands Railway’s discretion, based on acceptable performance and with 90 days’ notice. There was one lot. The award is recorded as pending.

This award demonstrates demand for specialist support of an established passenger information system used on East Midlands Railway train units. The selected supplier’s position as the original equipment manufacturer and intellectual property owner was the stated basis for the direct award, so a future competitor would need to establish credible rights and technical capability to maintain and support the same system. Relevant strengths would include experience with the installed equipment, the ability to sustain reliable onboard passenger information, and capacity to support train units in operational service. The requirement is a focused railway IT maintenance contract, rather than a broad rail technology programme; suppliers without access to the system’s proprietary technology or suitable product-specific expertise are unlikely to match the stated basis for selection.

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Notice Information

Notice Title

Passenger Information System Maintenance & Support

Notice Description

Provision of Maintenance and Support Services for the Passenger Information System on train units

Procurement Information

The Rolling Stock Company (ROSCO) is responsible for the installation of the Passenger Information System at the time the train is built and the supplier is the original equipment manufacturer and owner of the IPR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077822
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093130-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£378,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Sep 20262 weeks ago
Contract Period
20 Oct 2026 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT UK EAST MIDLANDS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TRAINFX LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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