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Debt Collection Services: Student & Commercial

Oxford Brookes University

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 15:30

Award Notice
Summary of the contracting process

Oxford Brookes University procured student and commercial debt collection services for its Oxford operations. The work covers immediate recovery of student debts, including tuition fees, accommodation charges and other institutional fees, alongside commercial debts such as business-to-business accounts, research contracts and facility-hire fees. Student collections are intended to use a sensitive approach consistent with higher education student welfare. The requirement brings education-sector debt recovery together with commercial account collection, serving the university’s need to recover different types of overdue income. The procurement falls within legal services, specifically debt collection.

The procurement is complete and the contract was awarded to Wilkin Chapman Rollits. Oxford Brookes University used a direct award call-off from the London Universities Purchasing Consortium’s competitively tendered debt recovery framework, without a separate competition. The stated rationale was urgency and rapid deployment, using a framework supplier whose solution met objective criteria including capability, pricing and existing systems integration. The recorded award covered the sole lot, but that lot is marked cancelled; the award and contract are recorded as active. The contract value is £400,000. It was signed on 1 August 2026; no contract end date or award date is recorded. Price was the stated evaluation criterion. One bid was recorded.

For suppliers seeking to compete for a similar Oxford Brookes requirement in future, this award indicates demand for both student and commercial debt recovery under one service. Credibility would depend on the ability to handle tuition, accommodation and institutional charges with an ethical, welfare-aware approach, as well as recover business-to-business accounts, research-contract debts and facility-hire fees. The buyer’s stated rationale also points to the importance of rapid mobilisation, value for money and compliance with procurement requirements. Wilkin Chapman Rollits was cited as having ISO 27001 information-security certification, Financial Conduct Authority compliance and adherence to the Credit Services Association Code of Practice. Its existing software interface with the university’s finance system and ability to work within capped, no-win-no-fee commission rates were further advantages. These are evidence of the capabilities this buyer valued, not confirmed mandatory requirements.

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Notice Information

Notice Title

Debt Collection Services: Student & Commercial

Notice Description

Provision of student and commercial debt collection services

Procurement Information

The Contracting Authority requires compliant, ethical, and high-performance debt collection services across two primary portfolios: Student Debt (tuition fees, accommodation fees, and institutional charges requiring soft-touch handling aligned with higher education student welfare frameworks) and Commercial Debt (B2B commercial accounts, research contracts, and facility hire fees). To ensure rapid deployment, value for money, and full compliance with public procurement legislation, the Authority is executing a Direct Award call-off against the London Universities Purchasing Consortium (LUPC) Framework PFB5062 (Debt Recovery Services). Framework PFB5062 was competitively tendered by LUPC on behalf of UKUPC member institutions in compliance with UK public procurement rules. The Framework User Guide permits Direct Award call-offs where the supplier provides the most economically advantageous solution based on the objective criteria established within the framework agreement, such as specific Lot capabilities, pricing structure, and existing technical integration. Utilizing an established consortium framework satisfies all regulatory obligations for competition without requiring a standalone, redundant tender process. Wilkin Chapman was rigorously evaluated during the LUPC PFB5062 tender process for operational capability, data security standards (ISO 27001), Financial Conduct Authority (FCA) compliance, and adherence to the Credit Services Association (CSA) Code of Practice. Furthermore, Wilkin Chapman holds pre-established software interface compatibility with the Authority's financial system, eliminating system configuration fees, reducing onboarding risks, and maintaining cash flow during critical academic collection periods. Pricing under this call-off is governed by the capped commission rates established under LUPC Framework PFB5062, ensuring pre-negotiated, sector-benchmarked "no win, no fee" contingency rates.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0778de
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090258-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79100000 - Legal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£400,000 £100K-£500K

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Oxford Brookes University
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX3 0BP
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ14 Oxfordshire CC
Local Authority
Oxford
Electoral Ward
Churchill
Westminster Constituency
Oxford East

Supplier Information

Number of Suppliers
1
Supplier Name

Wilkin Chapman Rollits

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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