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Direct Award for a Case Management System

Dundee City Council

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 08:39

Award Notice
Summary of the contracting process

Dundee City Council procured a customer relationship management and case management software system for its council advice services. The system is intended to support service delivery and reporting for those services, with delivery in Dundee. The requirement was for software and information systems rather than consultancy or general IT support. The selected product was AdvicePro, which the council identified as meeting the service’s technical and functional needs, including the Scottish National Standards for Information and Advice Providers framework. The procurement was handled by Dundee City Council and covered a single requirement for council advice services CRM software.

The procurement is complete and the contract was awarded to AdviceUK. The contract was signed on 18 March 2026, with a stated value of £100,000. The published procurement information gives no contract period. The council used a limited direct award without prior publication of a competition, citing the absence of competition for technical reasons: it identified AdvicePro as the only solution that demonstrably met the service’s technical and functional requirements. There was one lot, for the council advice services CRM software. The stated evaluation basis refers to quality and price, but gives no further detail on how those criteria were weighted or applied. One bid was recorded for the requirement.

For suppliers considering similar council advice-services CRM work, this award shows that compatibility with service delivery and reporting needs is central, alongside demonstrable compliance with the Scottish National Standards for Information and Advice Providers framework. A credible competitor would need to show that its system meets the required technical and functional requirements in practice, and to evidence how it supports advice-service operations and reporting. The council’s stated reason for selecting AdvicePro was that it was the only solution identified as meeting those requirements, so a future alternative would need to overcome that incumbent advantage with clear evidence of equivalent suitability. This is a software requirement for a local authority advice service, rather than a broad council-wide systems contract; suppliers should be able to deliver and support a focused CRM and case-management system for that setting.

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Notice Information

Notice Title

Direct Award for a Case Management System

Notice Description

Provision of Council Advice Services CRM Software

Procurement Information

The contract has been awarded without prior publication on the basis that competition is absent for technical reasons. AdvicePro is the only solution identified that demonstrably meets the technical and functional requirements of the service, including compliance with the Scottish National Standards for Information and Advice Providers framework. The system is widely used by Local Authorities across Scotland and provides the functionality required to support service delivery and reporting requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077917
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090372-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dundee City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 1QE
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM71 Angus and Dundee City
Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

AdviceUK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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