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Customer Financial wellbeing research service

Money and Pensions Service

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 13:52

Award Notice
Summary of the contracting process

The Money and Pensions Service commissioned a multi-year research service to measure financial wellbeing outcomes among users of its services. The work is customer-focused research, intended to assess the outcomes associated with MaPS services. The procurement was for one requirement, delivered in Bedfordshire, as indicated by the delivery location in the source data. The buyer is the Money and Pensions Service, the public body responsible for the work. This is a specialist research assignment rather than a general financial advice or service-delivery contract: its central purpose is to gather evidence about whether and how service users’ financial wellbeing changes. Research providers with experience designing and delivering outcome measurement for public services are the closest fit.

The procurement is complete and the contract was awarded to IFF Research Ltd. The contract was signed on 14 September 2026 and is active. Its value is £3,639,841.07. The requirement was handled as a call-off from a Crown Commercial Service framework, using an award procedure without a prior published competition; three bids were recorded. There was one lot, but its status is listed as cancelled while the award and contract are active, so the published outcome data is inconsistent on this point. The stated evaluation basis was price per quality point. The source provides no award date or contract-period dates, so the contract’s duration and the timing of the award cannot be stated.

This award demonstrates demand from the Money and Pensions Service for multi-year research measuring financial wellbeing outcomes among users of its services. A credible competitor for a future requirement of this kind would need to design and deliver robust research that can assess changes in wellbeing linked to public-facing services, and provide evidence useful to the buyer. The awarded work was substantial in scale and was purchased through a Crown Commercial Service framework, so suppliers seeking comparable work should consider both the capacity to sustain a multi-year research programme and access to the relevant framework route. Three bids were recorded, indicating competition for this assignment. The stated price-per-quality-point basis means suppliers would need to combine a competitive price with a strong-quality research proposal.

How relevant is this notice?

Notice Information

Notice Title

Customer Financial wellbeing research service

Notice Description

This procurement seeks to procure a contract for the delivery of multi-year research initiative to measure financial wellbeing outcomes for MaPS service users

Lot Information

Lot 1

This procurement seeks to procure a contract for the delivery of multi-year research initiative to measure financial wellbeing outcomes for MaPS service users. Additional information: Price per quality point

Procurement Information

Call-off from a CCS framework agreement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077990
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090594-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,639,841 £1M-£10M

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Money and Pensions Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEDFORD
Postcode
MK42 9AB
Postcode Area
Milton Keynes
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH24 Bedford
Delivery Location
TLH24 Bedford
Local Authority
Bedford
Electoral Ward
Cauldwell
Westminster Constituency
Bedford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF Research

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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