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Sutton Information Hub - Support contract

London Borough of Sutton

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 14:50

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Sutton procured hosting and software support for the Sutton Information Hub. This is an ongoing technology support service for the council’s information hub, rather than a purchase of general health or social care services; the health and social work classification attached to the award does not explain the described requirement. The service is delivered in Sutton, London. The council is the buyer, and the award covers one lot. The published scope identifies hosting and software support but does not set out particular support tasks, service levels or technical specifications in the available process details.

The procurement is complete and the contract is active. Sutton awarded the contract directly to IDOX Software Ltd, without competition, using a below-threshold procedure. The contract was signed on 1 April 2026 and runs from 1 April 2026 to 31 March 2028. Its gross value is £48,000. Evaluation criteria are not stated in the process details. The award covers one lot and is for the Information Hub hosting and software support requirement. This was a completed direct award, not a competitive selection in which suppliers submitted bids against stated evaluation criteria.

This award shows that Sutton buys hosting and software support for its Information Hub through a direct, below-threshold route, and selected a large software supplier for the service. Suppliers seeking to compete for a comparable requirement would need to demonstrate they can host and support the council’s existing information-hub software and sustain that service over a multi-year contract. Relevant experience with the platform or similar council information systems, reliable operational support and the capacity to maintain hosting would be commercially relevant. The stated scope does not identify specific accreditations, technical standards or staffing requirements, so the clearest evidence of fit is proven capability to deliver this defined hosting and software-support service for the London Borough of Sutton.

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Notice Information

Notice Title

Sutton Information Hub - Support contract

Notice Description

Hosting and software support for Sutton Information Hub

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0779ac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090640-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£48,000 Under £100K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Sutton
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUTTON
Postcode
SM1 1EA
Postcode Area
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
Not specified
Local Authority
Sutton
Electoral Ward
Sutton Central
Westminster Constituency
Sutton and Cheam

Supplier Information

Number of Suppliers
1
Supplier Name

Idox Software Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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