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Heat Network Metering and Billing

London Borough of Sutton

This public procurement record has 1 release in its history.

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24 Sep 2026 at 15:05

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Sutton commissioned a heat-network metering and billing service for residents connected to its network. The supplier’s work is to calculate monthly bills from residents’ electricity consumption and process their payments. This is an energy-related service delivered for Sutton, in the London Borough of Sutton. The requirement centres on recurring customer billing and payment processing for households served by a heat network, rather than on energy supply or installation work.

The procurement is complete and the contract is active. Sutton awarded the single lot directly, without competition, to Insite Energy Limited. The contract was signed on 1 April 2026 and runs from 1 April 2026 to 31 March 2029. Its gross value is £36,000. The award is for heat-network metering and billing services, with monthly bills based on residents’ electricity consumption and payment processing. The recorded route was a below-threshold direct award without competition. No evaluation criteria are stated for this award.

For suppliers considering similar work for Sutton in future, this award shows demand for an end-to-end service that turns heat-network electricity consumption into monthly resident bills and handles payments. A credible competitor would need reliable metering data handling, accurate and regular billing, and payment-processing capability suited to residents connected to a local-authority heat network. The delivery model must support an ongoing service for the network’s connected households, not just a one-off billing exercise. Insite Energy Limited, an SME, was selected through a direct award without competition, so the outcome demonstrates the buyer’s requirement and chosen supplier, but does not establish a competitive evaluation standard or a particular accreditation requirement.

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Notice Information

Notice Title

Heat Network Metering and Billing

Notice Description

Providing residents connected to the heat network with monthly bills based on the electric consumption and processing their payments.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0779b9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090661-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71314000 - Energy and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£36,000 Under £100K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Sutton
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUTTON
Postcode
SM1 1EA
Postcode Area
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
Not specified
Local Authority
Sutton
Electoral Ward
Sutton Central
Westminster Constituency
Sutton and Cheam

Supplier Information

Number of Suppliers
1
Supplier Name

Insite Energy

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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