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NEL Interpreting and Translation Service

NHS North East London Integrated Care Board

This public procurement record has 1 release in its history.

Award

25 Sep 2026 at 09:20

Award Notice
Summary of the contracting process

NHS North East London Integrated Care Board commissioned interpreting and translation services for general practice. The service covers face-to-face, telephone and video interpreting, as well as British Sign Language (BSL). Delivery is across Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The procurement was managed by NHS London Commercial Hub on the ICB’s behalf through a mini-competition under the NHS Shared Business Services interpreting and translation framework, Lot 6, described as a one-stop shop. This is a health and social care service requirement focused on supporting communication between general practices and patients across North East London.

The procurement is complete and awarded to Word360 Limited. The award is recorded as active, and the contract is also active; it was signed on 25 September 2026. The contract value is £2,555,416.99. The lot description states that the service is due to start on 1 December 2026, with an initial 36-month term and an option for the ICB to extend by 12 months, subject to its approval. The buyer used an open procedure and ran a mini-competition under the framework. Evaluation weighted the technical submission at 70% and the financial model at 30%; a procurement-specific questionnaire was also listed. Fourteen bids were recorded for the lot.

This award shows recurring demand from the ICB for a broad, coordinated interpreting and translation service supporting general practice across five North East London boroughs. A credible competitor would need the operational capacity to provide face-to-face, telephone and video interpreting alongside British Sign Language, and to organise delivery across multiple local areas and GP practices. The successful provider was Word360 Limited, and the competition attracted 14 bids, indicating a competitive market. The evaluation placed greater weight on technical quality than price, so suppliers would need to demonstrate a strong service model and the ability to deliver reliably, as well as a financially sound offer. Experience managing a one-stop-shop service through a framework mini-competition would be relevant.

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Notice Information

Notice Title

NEL Interpreting and Translation Service

Notice Description

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest.

Lot Information

Lot 1

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop. This contract will go live on 1st December 2026. The initial contract will be for 36 months with an option to extend by 12 months at the discretion of NEL ICB.

Options: 12 Month extension subject to authority approval

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077a16
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090807-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,555,416 £1M-£10M

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS North East London Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CANARY WHARF, LONDON
Postcode
E14 5HJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Word360 Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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