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Out of Hours Emergency Repairs Call Handling Service

Community Gateway Association

This public procurement record has 1 release in its history.

Award

25 Sep 2026 at 10:32

UK7 - Contract Details Notice
Summary of the contracting process

Community Gateway Association Limited, based in Preston, bought an out-of-hours emergency call-handling service for its residents. The work is telephone answering for emergency repairs: receiving residents’ calls outside normal hours and handling them for the association. The service is delivered in North West England.

The procurement is complete and the contract is active. Careium UK Limited was selected as supplier. The contract was signed on 4 March 2026 and runs from 26 March 2026 to 25 March 2029. Its value is £143,935 excluding VAT (£172,722 including VAT). It was a below-threshold procurement; the published process information does not identify a more specific procedure or evaluation basis.

For suppliers considering similar work for Community Gateway Association, this award demonstrates demand for a dedicated out-of-hours emergency repairs call-handling service for residents. A credible competitor would need to show it can answer and handle emergency repair calls outside normal hours, with the operational capacity and service experience to support the association’s residents across North West England. Careium UK Limited, identified as an SME, was selected for this service.

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Notice Information

Notice Title

Out of Hours Emergency Repairs Call Handling Service

Notice Description

The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077a3a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090863-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£143,935 £100K-£500K

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
26 Mar 2026 - 26 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Community Gateway Association
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
PR2 2DW
Postcode Area
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
Not specified
Local Authority
Preston
Electoral Ward
Ashton
Westminster Constituency
Preston

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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