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Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service.

Oldham Council

This public procurement record has 2 releases in its history.

PlanningUpdate

29 Sep 2026 at 09:03

UK3 - Planned Procurement Notice
Planning

27 Sep 2026 at 21:15

UK3 - Planned Procurement Notice
Summary of the contracting process

Oldham Metropolitan Borough Council intends to commission a telephone-based out-of-hours homelessness service for Oldham residents. The provider will operate the dedicated emergency number outside the Council’s usual Monday-to-Friday, 9am-to-5pm hours, covering evenings, weekends and bank holidays. Staff will triage calls, refer households who do not need emergency accommodation to the Council’s Homelessness Team for follow-up, and assess whether callers facing homelessness that night may qualify for assistance and have a priority need. Where the Council’s threshold is met, the provider must secure temporary accommodation through the Council’s framework and place the household. The service also includes notifying the Council of placements and complaints, maintaining contact records in Council systems, shift handovers, signposting residents to relevant support organisations, and providing reports and attending monitoring meetings. Delivery is in Oldham.

The procurement is at the planning stage: Oldham Council has stated its intention to procure, but has not yet invited tenders. It expects to use an open procedure for a single service lot, with an accelerated timetable on the stated light-touch-contract basis. The Council expects a further notice on 10 October 2026. Its indicative tender submission deadline is 20 November 2026, with award expected by 30 November 2026. The planned contract period is 1 December 2026 to 30 November 2028, with potential annual extensions up to 30 November 2029; the stated initial term is one year. The estimated value is £130,000 excluding VAT (£156,000 including VAT). Evaluation is weighted 70% on quality of service delivery, 10% on social value and 20% on cost. SMEs and voluntary, community and social enterprises are considered suitable to take part.

This service is suited to providers able to staff a dependable, round-the-clock emergency telephone operation and respond sensitively to people facing homelessness. The service covers 128 hours each week, plus bank-holiday hours, so suppliers will need to plan shift cover, reliable handovers and continuity across nights, weekends and holidays. Relevant homelessness experience is important, particularly knowledge of temporary accommodation and housing needs. Staff must be able to triage enquiries, carry out initial assessments, arrange placements through the Council’s temporary accommodation framework and signpost residents to wider support. Providers also need sound record-keeping and reporting processes, the ability to use Council systems after training, and capacity to attend monthly monitoring meetings. Up-to-date DBS checks are desirable but not essential. The Council gives greatest evaluation weight to service delivery, alongside social value and cost.

How relevant is this notice?

Notice Information

Notice Title

Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service.

Notice Description

Oldham Council require a Provider to operate a Statutory Out of Hours Homelessness Service for our residents The support currently provided by the Council covers 'normal working' hours however access to appropriate support and advice is required 24 hours, 7 days a week, 365 days a year. The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon - Fri 9am - 5pm) can telephone the dedicated number. The out of hours service operates from 5pm to 9am Monday - Thursday and from 5pm Friday - 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 128 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum. The Provider is required to 'triage' the telephone calls to determine if the household(s) are homeless that evening or not. If the household(s) is not homeless that evening, details of the household should be taken and referred back through to the Homelessness Team to make contact the next working day. If the household(s) is homeless that night then the Provider will be expected to undertake a mini assessment to establish if the household(s) are eligible for assistance, homeless that evening and there is reason to believe they have a priority need. If the household(s) meet the threshold prescribed by the Council, then the telephone operator must secure temporary accommodation for that household using the Council's temporary accommodation framework. It is then the Provider's responsibility to place the household into the accommodation. The Provider must then notify the Council of the placement and the Council's Homelessness team will pick up the case for full assessment the next working day. All calls must be handled in a professional and courteous manner ensuring all enquiries are dealt with in an efficient manner. The Provider will be expected to keep up to date records of any customer contact using the Council's systems, training of which will be provided. At the end of every shift the Provider will be required to complete a detailed handover document, the format of which will be agreed prior to the commencement of the contract. Staff are required to have knowledge and experience in the sphere of homelessness and in particular temporary accommodation and housing needs. Staff are also required to effectively signpost residents to relevant organisations to support in the wrap around care package. It is desirable but not essential that staff undergo and hold up to date DBS checks. The Provider will be expected to attend monthly monitoring meetings with the Council along with reports, the format of which will be agreed prior to the commencement of the contract. Any complaints would be handled by the Council using the Council's complaints procedure. The Provider is required to notify the Council of any complaint and provide customer details

Lot Information

Lot 1

Renewal: Initial contract for 1 year, potential extensions on annual basis. The development of Metropolitan Place is ongoing and once complete the Out of Hours service will operate from this facility.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077b0d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091648-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services

CPV Codes

79512000 - Call centre

98341000 - Accommodation services

Notice Value(s)

Tender Value
£130,000 £100K-£500K
Lots Value
£130,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
10 Oct 20263 days to go
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Oldham Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDHAM
Postcode
OL1 1HD
Postcode Area
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Oldham
Electoral Ward
Coldhurst
Westminster Constituency
Oldham West, Chadderton and Royton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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