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Mental Health Residential Rehabilitation provision - Highwater House

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

29 Sep 2026 at 14:30

UK6 - Contract Award Notice
Award

28 Sep 2026 at 14:55

UK5 - Transparency Notice
Summary of the contracting process

Norfolk County Council commissioned residential rehabilitation at Highwater House for people with mental health needs, including alcohol and substance dependency. The service provides individual care packages intended to meet each client’s outcomes, through provision registered with the Care Quality Commission (CQC). The work is social care with accommodation (CPV 85311000), delivered in Norfolk, England. The requirement is for a specialist residential facility rather than general counselling or community-based support: clients receive rehabilitation and accommodation as part of their individual care packages. This is a county council service, with care commissioned for individual clients. The contract describes the service as highly specialised and based on a facility operating in Norfolk.

The procurement is complete and the contract was awarded to St Martins Housing Trust. Norfolk County Council used a direct award, on the stated grounds that only one suitable facility operates in Norfolk and there were no reasonable alternatives. The award date was 29 September 2026. The award value is £10.4 million excluding VAT (£12.48 million including VAT). The contract period runs from 1 October 2026 to 31 March 2031, with possible extensions of up to 4.5 years, subject to provider performance against contractual requirements and outcomes; the maximum stated end date is 30 September 2035. There is one lot. The evaluation basis and selection criteria are not described in the published procurement data.

For a supplier considering comparable work for Norfolk County Council in future, the award shows demand for specialist residential rehabilitation combining accommodation with care for people with mental health needs and alcohol or substance dependency. A credible provider would need a suitable residential facility in Norfolk, CQC-registered provision, and the ability to deliver individual care packages against client outcomes. The council’s stated reason for choosing this provider was that it regarded the service as highly specialised and identified only one suitable facility in the county, with no reasonable alternatives. Providers would therefore need to demonstrate that their facilities and service model can meet this specific local need, alongside reliable performance against contractual requirements and outcomes. The awarded service is delivered by St Martins Housing Trust, identified as an SME.

How relevant is this notice?

Notice Information

Notice Title

Mental Health Residential Rehabilitation provision - Highwater House

Notice Description

Provision of residential rehabilitation services for people with mental health issues including alcohol and substance dependency. Individual care packages to be commissioned against CQC registered provision to meet individual client outcomes. PS10.4m estimated value excl. VAT.

Procurement Information

The service provided under the contract and is highly specialised with only one suitable facility operating in Norfolk and there are therefore no reasonable alternatives.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077bac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091937-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85311000 - Social work services with accommodation

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£10,400,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Sep 20261 weeks ago
Contract Period
1 Oct 2026 - 31 Mar 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

St Martins Housing Trust

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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