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Installation to Emergency Call Systems to Sheltered Housing

Great Yarmouth Borough Council

This public procurement record has 1 release in its history.

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29 Sep 2026 at 08:47

UK6 - Contract Award Notice
Summary of the contracting process

Great Yarmouth Borough Council commissioned installation of Appello Smartbridge systems to support emergency call services in its sheltered housing. The work covers 28 sheltered housing schemes across the borough and is intended to maintain emergency call provision through the digital switchover. This is a communications equipment installation service, rather than a purchase of general housing support or unrelated telecommunications work. The delivery location is Great Yarmouth Borough, Norfolk. The requirement centres on installing the specified Smartbridge systems across multiple sheltered housing sites, with continuity of emergency calling as the operational purpose. Suppliers whose work focuses on communications equipment installation for sheltered or supported housing settings are the closest fit.

The procurement is complete and the contract was awarded to Appello Careline Limited. Great Yarmouth Borough Council used a direct award below the applicable threshold, without competition. The award was made on 1 September 2026. Its value is £92,820 excluding VAT and £111,384 including VAT. The contract period runs from 29 September 2026 to 31 March 2028. The process had one lot, covering the installation requirement across the council’s sheltered housing schemes. The published award identifies the selected supplier and the contract period; no evaluation criteria or scored assessment basis are stated in the available process details.

For suppliers considering comparable work for this council, the requirement demonstrates demand for installation of a particular emergency-call bridging system across a dispersed group of sheltered housing schemes. A credible competitor would need the technical ability to install Appello Smartbridge equipment and to plan coordinated work across multiple occupied housing sites. Understanding how emergency call services must continue through the digital switchover is central to the requirement, as is delivering installations in a way that supports continuity for sheltered housing residents. The council used a direct award without competition for this contract, so this outcome does not establish a competitive scoring model or particular accreditation threshold. Relevant experience would be specific to communications equipment installation and maintaining dependable emergency-call provision in sheltered housing.

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Notice Information

Notice Title

Installation to Emergency Call Systems to Sheltered Housing

Notice Description

Installation of Appello Smartbridging: install the Appello Smartbridge systems to the 28 sheltered housing schemes across the Borough to ensure the continued provision of emergency call systems at the point of 'digital switchover'.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077bf7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091641-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)

CPV Codes

51300000 - Installation services of communications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£92,820 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Sep 20261 months ago
Contract Period
29 Sep 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Great Yarmouth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

Appello Careline Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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