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UK_777 IT Onsite Operations & Infrastructure supporting services

British Council

This public procurement record has 1 release in its history.

Planning

29 Sep 2026 at 09:46

UK1 - Pipeline Notice
Summary of the contracting process

The British Council plans to procure end-user computing and on-site IT support for its UK offices, including hands-on, desk-side and infrastructure support where issues cannot be resolved remotely by its Global Service Desk or Central Infrastructure Team. The work will support the Council’s Digital and Technology team across its UK estate, which is primarily based at its Stratford headquarters. The supplier will also have a physical presence in Manchester and provide mainly remote support to offices in Belfast, Cardiff, Edinburgh and Coventry, with site visits when required. This is IT support services (CPV 72000000). The described delivery locations are the British Council’s UK headquarters and UK-based offices.

This is at the planning stage: the British Council has set out an intention to procure, but has not yet issued an invitation to tender. It expects an open procedure and anticipates publishing the next notice on 30 September 2026; this is a planned publication date, not a bid deadline. The planned contract period runs from 1 April 2027 to 31 March 2030, with options for up to four further annual extensions, potentially extending the term to 31 March 2034. The estimated value is £1,283,333 excluding VAT, or £1,540,000 including VAT. The procurement is planned as a single lot and is marked as suitable for small and medium-sized enterprises. Interested suppliers are expected to complete a signed non-disclosure agreement and procurement-specific questionnaire before receiving the tender pack.

This work is likely to suit IT service providers with the operational capacity to support a multi-site UK organisation, combining desk-side user support with infrastructure expertise. Suppliers will need to complement an existing global service desk and central infrastructure team, taking on hands-on issues that those teams cannot resolve remotely. A strong fit would include the ability to provide a physical presence in Stratford and Manchester, remote support across Belfast, Cardiff, Edinburgh and Coventry, and occasional travel to sites when needed. The planned SME suitability makes the requirement relevant to smaller providers as well as larger IT outsourcers. Businesses interested in preparing should be ready to complete the required confidentiality agreement and procurement questionnaire as the process progresses.

How relevant is this notice?

Notice Information

Notice Title

UK_777 IT Onsite Operations & Infrastructure supporting services

Notice Description

The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required. Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions. As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077c09
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091667-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,283,333 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
British Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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