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UK 777 IT Onsite Operations and Infrastructure supporting services

British Council

This public procurement record has 2 releases in its history.

TenderUpdate

29 Sep 2026 at 13:25

UK4 - Tender Notice
Tender

29 Sep 2026 at 12:53

UK4 - Tender Notice
Summary of the contracting process

The British Council is seeking a supplier for end-user computing and on-site IT support across its UK headquarters and offices. The work includes hands-on and desk-side support, plus infrastructure support when issues cannot be resolved remotely by its Global Service Desk or Central Infrastructure Team. The estate is primarily based in Stratford, with a physical support presence in Manchester. Support for Belfast, Cardiff, Edinburgh and Coventry is primarily remote, with site visits when required. This is a UK-wide IT support services requirement, intended to complement the British Council’s in-house Digital and Technology team.

The British Council invited offers through an open procedure. The requirement is divided into one lot. The tender set a deadline for enquiries of 21 October 2026 at 14:00 UK time and a bid submission deadline of 2 November 2026 at 14:00 UK time; the planned award decision date was 25 November 2026. The contract period runs from 1 April 2027 to 31 March 2030, with up to four possible annual extensions, to a maximum end date of 31 March 2034. The estimated value is £1,233,333 excluding VAT (£1,540,000 including VAT). Evaluation allocates 60% to social value, quality and methodology, and 40% to price. Suppliers must first complete and sign a non-disclosure agreement and procurement-specific questionnaire to receive the full tender pack.

The opportunity suits IT service providers able to deliver end-user computing support and infrastructure troubleshooting across a geographically dispersed UK estate. Suppliers need the capacity to provide hands-on, desk-side assistance in Stratford and maintain a physical presence in Manchester, while handling mostly remote support for offices in Belfast, Cardiff, Edinburgh and Coventry and making site visits when needed. The service must work alongside the British Council’s internal digital and technology teams, escalating or resolving issues beyond the reach of its global service desk and central infrastructure team. Small and medium-sized enterprises are identified as suitable. Bids are assessed on social value, service quality and methodology as well as price, so providers should be able to demonstrate a credible delivery approach and social value offer.

How relevant is this notice?

Notice Information

Notice Title

UK 777 IT Onsite Operations and Infrastructure supporting services

Notice Description

The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required. Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions. As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077c68
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091875-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,233,333 £1M-£10M
Lots Value
£1,233,333 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
2 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
British Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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