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DDaT26499 - Online Dispute Resolution Discovery and Alpha Options

UK RESEARCH & INNOVATION

This public procurement record has 1 release in its history.

Planning

29 Sep 2026 at 13:45

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

UK Research and Innovation intends to procure discovery and alpha work for an online dispute resolution solution supporting Acas Early Conciliation services. The service is intended to improve claimants’ understanding, make notifications more complete and accurate, and reduce operational demand. Potential functions include pre-notification guidance, intelligent form validation, dynamic user support and workflow automation. The work also covers integration with Microsoft Dynamics 365 and other enterprise systems, and testing different implementation approaches: building a new solution, configuring existing products or buying a solution. This is software development and related digital service work. Delivery is described as being in the United Kingdom.

The process is at planning stage: UKRI has set out an intention to procure, but this is not an invitation to tender. UK Shared Business Services is managing the procurement. The buyer expects a future notice around 13 November 2026. The planned contract period is 1 January to 31 December 2027. The published estimated value is £0, so it does not indicate a priced contract opportunity. The procurement is organised as one lot. UKRI is inviting expressions of interest for preliminary market engagement, with responses requested by 17:00 on 13 October 2026 by email to ddatprocurement@uksbs.co.uk; suppliers are asked to reference DDaT26499 and contact the stated address to view the requirements. No evaluation basis is set out at this planning stage.

This work is likely to suit digital service and software suppliers with experience designing online user journeys for people navigating formal processes, and improving the quality and completeness of submitted information. Relevant strengths include discovery and alpha delivery, user-centred guidance, intelligent form validation, workflow automation and integration with Microsoft Dynamics 365 or comparable enterprise systems. Suppliers able to assess build, configure and buy options, then test and evaluate those approaches during alpha, will be well aligned with the stated purpose. The lot is marked as suitable for small and medium-sized enterprises and voluntary, community and social enterprises, so smaller and mission-led providers may also find the planned scope relevant. Market engagement offers a route to understand the detailed requirements and inform preparation before the buyer’s expected next procurement stage.

How relevant is this notice?

Notice Information

Notice Title

DDaT26499 - Online Dispute Resolution Discovery and Alpha Options

Notice Description

Online Dispute Resolution (ODR) solution to support Acas Early Conciliation services by improving claimant understanding, enhancing notification quality and completeness, and reducing operational demand. The solution may include pre-notification guidance, intelligent form validation, dynamic user support, workflow automation, and integration with Microsoft Dynamics 365 and other enterprise systems, enabling the testing and evaluation of build, configure or buy implementation options during Alpha.

Planning Information

Expression of Interest - response to be submitted via email to ddatprocurement@uksbs.co.uk before 17:00pm Tuesday 13th October 2026. If you would like to participate in the Expression of Interest and view the specific requirements please contact ddatprocurement@uksbs.co.uk referencing DDaT26499.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077c82
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091892-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72262000 - Software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
13 Nov 20262 months to go
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK RESEARCH & INNOVATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FL
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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