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AI Overlay for the Existing Avaya Elite Telephony Platform

North East Ambulance Service NHS Foundation Trust

This public procurement record has 1 release in its history.

Planning

29 Sep 2026 at 15:35

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

North East Ambulance Service NHS Foundation Trust is exploring an AI-enabled overlay for its existing Avaya Elite telephony platform. This is a technology and IT services requirement, focused on testing whether AI capabilities can be added to the current telephony environment. The work is intended to examine feasibility, capability, assurance needs, delivery complexity, indicative cost and supplier appetite. Findings may also help shape requirements for a future full replacement of the Trust’s telephony system, aligned with emerging national standards and design. That wider replacement is a possible future direction, not part of a confirmed procurement commitment. The procurement record identifies the Trust as the buyer, based in Newcastle upon Tyne; it does not state where any resulting work would be delivered.

This is at the planning stage: the buyer has expressed an intention to procure and is undertaking preliminary market engagement, not inviting tenders. The engagement is intended to gather evidence on feasibility, delivery, assurance, costs and market appetite; the buyer says it may inform an options appraisal, business case, pilot proposal or future procurement strategy, none of which is guaranteed. The buyer’s stated engagement milestone and expected next notice date are both 30 October 2026. The estimated value is £200,000 excluding VAT (£220,000 including VAT). The anticipated contract period is 1 April 2027 to 31 March 2030, with an extension option that could run to 31 March 2031. It is a single lot; no evaluation criteria are set out at this stage.

This preparatory engagement is relevant to suppliers able to assess or deliver AI-enabled telephony overlays, particularly those with experience of the Avaya Elite platform and integration with existing telephony environments. The buyer is seeking insight into technical capability, feasibility, assurance requirements, delivery complexity, indicative costs and market appetite, so suppliers able to discuss these areas can help shape the eventual requirement. Experience with planning or evidencing technology pilots, options appraisals and business cases may also be useful, although none is set as a requirement. The potential future replacement is described as needing alignment with emerging national standards and design. The procurement is marked as suitable for small and medium-sized businesses and voluntary, community and social enterprises.

How relevant is this notice?

Notice Information

Notice Title

AI Overlay for the Existing Avaya Elite Telephony Platform

Notice Description

The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.

Planning Information

The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077cc4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091997-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
30 Oct 20264 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North East Ambulance Service NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE15 8NY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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