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Engagement, Customer Feedback and Co-production Support for Adult Social Care

City of York Council

This public procurement record has 1 release in its history.

Tender

29 Sep 2026 at 17:14

UK4 - Tender Notice
Summary of the contracting process

City of York Council’s Adult Social Care service is seeking a provider to support improvements in engagement, customer feedback and co-production. The work includes working with people who have lived experience to understand the current engagement and participation landscape, then co-producing a more sustainable and effective approach. The procurement is for health and social work services, delivered in York. It forms part of the council’s improvement programme following a Care Quality Commission assessment. Suppliers should be prepared to work collaboratively with people who draw on adult social care and help shape practical ways for their views and feedback to inform the service.

The council invited offers through a below-threshold open competition. The deadline for questions was 14 October 2026 at 12:00 BST, and the bid deadline was 21 October 2026 at 12:00 BST. The single contract was planned to run from 9 November 2026 to 8 May 2028. Its estimated value is £75,000 excluding VAT (£90,000 including VAT). The council will select the most advantageous tender using a quality-to-price weighting of 70:30. Bids may be submitted electronically through the council’s tendering portal.

The requirement suits providers with experience in adult social care engagement, customer feedback and co-production, particularly those able to involve people with lived experience in reviewing current practice and developing a more effective, sustainable approach. It is explicitly considered suitable for small and medium-sized enterprises and voluntary, community and social enterprises, so specialist or community-based providers may be well placed to compete. Strong delivery will require collaborative practice, the ability to listen to and work alongside service users, and the skills to translate their insights into improvements in engagement and participation. Providers whose work supports service improvement after external scrutiny will also find the purpose relevant.

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Notice Information

Notice Title

Engagement, Customer Feedback and Co-production Support for Adult Social Care

Notice Description

City of York Council Adult Social Care (ASC) is undertaking a programme of improvement following the recent assessment by the Care Quality Commission. ASC is seeking to commission a provider to support improvements in engagement, customer feedback and co-production. This will include working with people with lived experience to understand the current landscape and co-produce a more sustainable and effective approach to engagement and participation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077cf2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092080-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
£75,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
21 Oct 20262 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
9 Nov 2026 - 8 May 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
City of York Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE21 York
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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