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CPU 8395 Tenant Satisfaction Measures Survey

Nottingham City Council

This public procurement record has 1 release in its history.

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30 Sep 2026 at 12:22

UK7 - Contract Details Notice
Summary of the contracting process

Nottingham City Council’s housing service commissioned tenant satisfaction measurement surveys. The work is to survey tenants and provide information on their satisfaction with the council’s housing services, using customer satisfaction survey services. The procurement has one lot and covers delivery across England, from the North East and North West through Yorkshire and the Midlands to the East, London and the South East and South West. The council is the buyer, and the survey results are intended to support its housing service. The requirement is focused on gathering tenant feedback rather than delivering housing management or property services.

The procurement is complete and was awarded to Acuity Research & Practice Ltd. The council used below-threshold limited competition. One lot was awarded, and the contract was signed on 6 September 2026. Its period runs from 7 September 2026 to 9 April 2028. The contract value is £59,998 excluding VAT and £71,998 including VAT. The award is active. The published procurement information does not set out the evaluation criteria or supplier eligibility requirements, so the recorded outcome is the clearest indication of the route and result: one provider was selected to deliver the tenant satisfaction surveys for the council’s housing service.

This award shows a council buying a defined tenant-research service: surveys that measure satisfaction with housing services, rather than general market research or housing operations. A credible competitor for comparable work would need to demonstrate experience designing and delivering tenant satisfaction surveys, reaching housing-service users and producing dependable results that a council can use. The successful supplier is a small and medium-sized enterprise and a voluntary, community or social enterprise, showing that this requirement was deliverable by an organisation of that scale and type. The single-lot award indicates a requirement handled as one service package, with survey delivery across a broad English footprint. Suppliers with the capacity to manage consistent data collection over a geographically dispersed customer base would be well placed when this buyer’s requirement returns to market.

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Notice Information

Notice Title

CPU 8395 Tenant Satisfaction Measures Survey

Notice Description

Nottingham City Council (NCC) is seeking to appoint a provider to deliver Tenant Satisfaction Measures (TSM) surveys on behalf of its housing service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077d79
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092324-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£59,998 Under £100K

Notice Dates

Publication Date
30 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Sep 2026 - 9 Apr 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottingham City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
Not specified
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

Acuity Research & Practice Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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