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Purchase of Service Desk Plus Software

Lancashire Combined Fire Authority

This public procurement record has 1 release in its history.

Award

30 Sep 2026 at 13:14

Award Notice
Summary of the contracting process

Lancashire Combined Fire Authority bought a replacement ICT service desk system using ServiceDesk Plus. The software combines IT service management essentials with IT asset management and a configuration management database, alongside enterprise service management capabilities. It is a cloud software purchase through the G-Cloud 14 framework, rather than a bespoke development or general IT support contract. The listed delivery areas cover the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West of England. The requirement is relevant to cloud software providers offering service desk and IT service management platforms, particularly products that also manage IT assets and configuration data and support wider enterprise service management.

The procurement is complete and the contract was awarded to ZOHO. The contract was signed on 8 July 2026, with a recorded value of £65,886. The procurement was a call-off from the G-Cloud 14 framework, Lot 2 for cloud software, using a limited procedure without a prior call for competition. One bid was recorded. Price was the stated award criterion. The tender described two optional 12-month extensions, covering 1 August 2028 to 31 July 2029 and 1 August 2029 to 31 July 2030. The sole lot is marked cancelled, while the award and contract are recorded as active; these status details conflict, so the award to ZOHO and signed contract are reported alongside that discrepancy.

For suppliers that did not win, this award shows Lancashire Combined Fire Authority’s demand for an integrated cloud service management platform: service desk functions alongside IT asset management, a configuration management database and enterprise service management. A credible competitor would need a mature software product able to replace an existing ICT service desk while bringing these capabilities together, rather than offering only a basic helpdesk. The buyer used the G-Cloud framework’s cloud software route and evaluated bids on price, so framework availability and a clear, competitive cost proposition are commercially relevant. The single recorded bid and selection of an established software provider indicate that suppliers should be ready to demonstrate that their product can meet the Authority’s operational scope and deliver across its listed English regions.

How relevant is this notice?

Notice Information

Notice Title

Purchase of Service Desk Plus Software

Notice Description

G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

Lot Information

Lot 1

Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.

Options: Extension period 2 X 12 months 01/08/2028 - 31/07/2029 01/08/2029 - 31/07/2030

Procurement Information

G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077d90
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092357-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48400000 - Business transaction and personal business software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£65,886 Under £100K

Notice Dates

Publication Date
30 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lancashire Combined Fire Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
PR2 3LH
Postcode Area
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Preston
Electoral Ward
Greyfriars
Westminster Constituency
Ribble Valley

Supplier Information

Number of Suppliers
1
Supplier Name

ZOHO LIMITED

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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