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Domestic Abuse Refuge Service

London Borough of Richmond upon Thames

This public procurement record has 1 release in its history.

Award

01 Oct 2026 at 13:51

UK5 - Transparency Notice
Summary of the contracting process

The London Boroughs of Richmond upon Thames and Wandsworth buy a domestic abuse refuge service providing accommodation and support for people at risk of, or surviving, domestic abuse. The service covers both boroughs and is intended to maintain safe refuge provision for vulnerable residents. The work combines supported accommodation with practical and other support for residents; the listed service classification is guidance and counselling. The process is split into separate borough requirements, one for Wandsworth and one for Richmond. This is a public service delivered across the two London boroughs, rather than a general housing or counselling commission.

The procurement is complete and has been awarded by direct award to Hestia Housing and Support. The borough requirements were awarded separately: the Wandsworth service is valued at £195,382.90, and the Richmond service at £218,789.84. Both contracts run from 1 October 2026 to 30 September 2027, with the award published on 1 October 2026. The authority says direct award was necessary and proportionate to maintain continuity of a statutory refuge service, avoid disruption to accommodation and support, and provide time to review future needs and develop a longer-term procurement approach. The stated award basis is continuity of service; no further evaluation criteria are recorded. Both lots are marked complete.

For providers of specialist domestic abuse support, this award shows that Richmond and Wandsworth require refuge accommodation together with support for people at risk of abuse and survivors. A credible future competitor would need to demonstrate the ability to provide safe, continuous refuge provision across both boroughs and support vulnerable residents without interruption. Relevant experience would include operating accommodation-based domestic abuse services and delivering associated guidance, counselling and support. The direct award was justified by the need to preserve continuity while the councils review longer-term requirements, so established delivery and a clear ability to maintain service standards are commercially pertinent. The award went to Hestia Housing and Support, a large voluntary, community or social enterprise, indicating that this requirement can be delivered by a substantial specialist support provider.

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Notice Information

Notice Title

Domestic Abuse Refuge Service

Notice Description

Provision of refuge accommodation and support services for people at risk of or survivors of domestic abuse across Richmond and Wandsworth.

Procurement Information

A direct award is considered necessary and proportionate to ensure continuity of a statutory domestic abuse refuge service and to avoid any disruption to accommodation and support for vulnerable residents. The contract provides a time-limited arrangement to maintain service provision while the authority undertakes a review of future requirements and develops a longer-term procurement approach.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077eab
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092867-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£414,171 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 30 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Richmond upon Thames
Additional Buyers

London Borough of Wandsworth

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW1 3BZ
Postcode Area
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Twickenham Riverside
Westminster Constituency
Twickenham

Supplier Information

Number of Suppliers
1
Supplier Name

Hestia Housing and Support

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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