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Digital Products and Services, Strategic Delivery Partner for Corporate Enquiries & Process Improvement

Foreign Commonwealth and Development Office

This public procurement record has 1 release in its history.

Award

01 Oct 2026 at 15:22

UK6 - Contract Award Notice
Summary of the contracting process

The Foreign, Commonwealth and Development Office is buying a strategic delivery partner for its Corporate Enquiries & Process Improvement programme. The work covers designing, developing, implementing and supporting an enterprise digital service for corporate enquiries and case management, alongside automation of priority finance and corporate processes. The partner will integrate solutions with the FCDO’s Microsoft technology estate, including Power Platform and Azure, and provide benefits realisation, maintenance and continuous improvement. Delivery also includes strategic partnership, governance, architectural assurance and knowledge transfer, with work commissioned through outcome-based Statements of Work. The aim is to transform corporate enquiry handling, case management and process automation across FCDO corporate functions, supporting scalable and reusable enterprise solutions. Delivery is across the United Kingdom.

The procurement is complete and the contract was awarded to CEOX SERVICES LTD. The award date was 1 October 2026. The award value is £4,125,000 excluding VAT (£4,950,000 including VAT). The initial contract period runs from 1 November 2026 to 31 October 2028, with an option for the FCDO to extend by up to one year, to 31 October 2029. The planned contract signature date was 20 October 2026. The competition was selective and made under a framework agreement. It was competitive and comprised one lot. The award is recorded as pending. The FCDO can commission additional in-scope services through Statements of Work, on fixed-price or capped time-and-materials terms. The award information does not state an evaluation basis.

For suppliers that missed this award, the requirement signals demand at the FCDO for an integrated digital delivery partner able to improve corporate enquiry handling and automate internal processes. A credible competitor would need to combine enterprise software delivery with service design, case-management expertise and practical integration capability across Microsoft Power Platform and Azure. The work also calls for the capacity to support live services, maintain and improve solutions, deliver additional Statements of Work, and provide governance and architectural assurance. Experience translating corporate needs into reusable enterprise solutions, tracking benefits and transferring knowledge would be relevant. Suppliers should be prepared to work through a strategic partnership model and provide multidisciplinary teams and specialist resources as requirements evolve across FCDO corporate functions.

How relevant is this notice?

Notice Information

Notice Title

Digital Products and Services, Strategic Delivery Partner for Corporate Enquiries & Process Improvement

Notice Description

Provision of a Strategic Delivery Partner for the Foreign, Commonwealth and Development Office's (FCDO) Corporate Enquiries & Process Improvement (CEPI) programme. The contract will support the design, development, implementation, support and continuous improvement of enterprise-level digital services that transform corporate enquiry handling, case management and process automation across FCDO corporate functions. Services include the delivery of a Corporate Enquiries and Casework Management solution, automation of priority finance and corporate processes, integration with the FCDO Microsoft technology estate including Power Platform and Azure, benefits realisation, support and maintenance of delivered solutions, and delivery through outcome-based Statements of Work. The contract also includes strategic delivery partnership, governance support, architectural assurance, knowledge transfer and continuous optimisation to support scalable and reusable enterprise solutions across the FCDO.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077eda
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092948-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

72222300 - Information technology services

72224000 - Project management consultancy services

72227000 - Software integration consultancy services

72262000 - Software development services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,125,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Oct 20266 days ago
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Foreign Commonwealth and Development Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Ceox Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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