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CSM Service Management

Ministry of Defence

This public procurement record has 1 release in its history.

Planning

01 Oct 2026 at 16:42

UK1 - Pipeline Notice
Summary of the contracting process

The Ministry of Defence intends to procure CSM service-management tooling and implementation: software and associated services to support service management. The stated scope is brief, so the precise functions and implementation work are not yet set out. The procurement is classified as information technology services (CPV 72222300). Delivery is intended across the United Kingdom. There is one planned lot, described as suitable for small and medium-sized businesses and voluntary, community and social enterprises. This is a central government requirement and may be relevant to suppliers of service-management platforms, implementation partners and IT service providers able to deliver for a UK-wide public-sector customer.

This process is at planning: the Ministry of Defence has announced an intention to procure, but has not invited tenders. It expects to use a competitive flexible procedure. The buyer’s indicative date for a further notice is 1 January 2027; this is an anticipated publication date, not a bid deadline. The planned contract is due to run from 1 April 2027 to 1 April 2030, with a possible extension to 1 April 2031. The procurement is above the applicable threshold. It is arranged as a single lot. No evaluation criteria or participation conditions are set out at this stage.

The planned lot is expressly considered suitable for SMEs and for voluntary, community and social enterprises, so suppliers in those groups may find the scale and structure relevant. The requirement points to a market for service-management tooling and its implementation, making suppliers with suitable software, configuration and deployment capability potential participants when the procurement reaches tender. The Ministry of Defence is the intended customer, and delivery is UK-wide. The stated scope does not yet identify particular technical standards, accreditations, staffing levels, capacity thresholds or prior-experience requirements, so businesses should assess fit against their service-management products and implementation track record rather than infer a qualification bar. This is a preparation-stage pipeline opportunity, not an invitation to bid.

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Notice Information

Notice Title

CSM Service Management

Notice Description

CSM Service Management tooling and implementation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077f0c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093027-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 20273 months to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2HB
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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