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Reablement Electronic Call Monitoring/Management System

Middlesbrough Council

This public procurement record has 1 release in its history.

Award

02 Oct 2026 at 16:41

Award Notice
Summary of the contracting process

Middlesbrough Council procured an electronic call monitoring and management system for its Reablement Service at Cavendish House in Middlesbrough. The requirement was for a user-friendly platform to schedule staff rosters and client appointments, track staff time off, and administer medication. This is social-care software and associated services, intended to support the organisation and monitoring of reablement staff and their work with clients. The procurement was structured as a single lot covering the platform and the listed functions. The selected supplier, Nourish, is based in Dorset.

The procurement is complete and has been awarded to Nourish. Middlesbrough Council used a limited procedure without publishing a prior competition, sourcing the solution through G-Cloud 14. The stated award basis was price. The single lot was marked cancelled, while the award and contract are recorded as active. The contract was signed on 27 August 2026 and has a recorded value of £44,000. The lot description states a three-year contract with one optional 12-month extension; the tender data separately records that options are not used. One bid was recorded. These outcome and duration details describe the process as published, including the differing status and extension information.

For suppliers tracking demand in local-authority reablement services, this award shows Middlesbrough Council buying an integrated electronic call-monitoring and care-management platform rather than a single-purpose rostering tool. A credible competitor would need to demonstrate a straightforward staff-facing system that brings together roster planning, client appointment management, staff absence tracking and medication administration. The buyer selected a supplier through the G-Cloud 14 route and the stated award basis was price, so suppliers serving this market should be equipped to offer a comparable, commercially competitive software solution through that purchasing route. The requirement spans operational scheduling and medication processes for a reablement service, making experience delivering joined-up systems for care teams and their day-to-day workflows relevant to competing for similar work with this buyer.

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Notice Information

Notice Title

Reablement Electronic Call Monitoring/Management System

Notice Description

Provide a call monitoring system and solution for scheduling staff rosters, managing client appointments, tracking staff time off, and administering medication.

Lot Information

Lot 1

A friendly user platform that offers a comprehensive solution for scheduling staff rosters, managing client appointments, tracking staff time off, and administering medication. Additional information: 3 years contract plus 1 x 12 month extension

Procurement Information

GCloud 14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078023
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093538-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

98 - Other community, social and personal services

CPV Codes

48000000 - Software package and information systems

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£44,000 Under £100K

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Middlesbrough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS1 9FT
Postcode Area
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC1 Tees Valley and Durham
Local Authority
Middlesbrough
Electoral Ward
Newport
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

Nourish Contract Catering

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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