Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Contingency Supervision Hub

Financial Conduct Authority

This public procurement record has 2 releases in its history.

AwardUpdate

02 Oct 2026 at 17:32

UK7 - Contract Details Notice
Award

02 Oct 2026 at 17:25

UK7 - Contract Details Notice
Summary of the contracting process

The Financial Conduct Authority (FCA) procured a contingency contact-centre operation for its Supervision Hub. The service is intended to handle contact arising from a mass call event or the activation of a business continuity plan, with capacity scaled to the volume received. The requirement is for call-centre services delivered in the United Kingdom. This is a single-lot service, rather than a purchase of goods or construction work. The operation supports the FCA’s supervisory function by providing additional contact-handling capacity when exceptional events cause demand to rise. The selected supplier is Foundever GB Limited.

The procurement is complete and the contract is active. The FCA used a selective, below-threshold route to award under a framework; the process is recorded as non-competitive. Foundever GB Limited was selected for the single lot. The contract was signed on 26 June 2026 and runs from 26 June 2026 to 25 June 2027. Its value is £104,166.67 excluding VAT, or £125,000 including VAT. The requirement was evaluated and awarded through the framework route; no separate evaluation criteria are stated in the available procurement details. The award is active, and the contract remains in force for the stated period.

For suppliers competing for a similar FCA requirement, the relevant capability is a contact operation that can expand or contract in response to surges generated by mass-call events or business-continuity activation. Credible providers would need to demonstrate flexible staffing and operational capacity, together with the ability to manage increased contact volumes while maintaining service continuity. The award shows that the FCA buys this as a defined contingency call-centre service through a framework, rather than as a general customer-service contract. Suppliers with experience delivering scalable contact-centre operations for regulated or public-sector organisations would be well placed to evidence fit, although the published details do not set out particular accreditations or technical qualifications. The selected supplier is a large business, indicating that established delivery capacity was accepted for this requirement.

How relevant is this notice?

Notice Information

Notice Title

Contingency Supervision Hub

Notice Description

The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078031
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093563-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Below threshold - award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£104,166 £100K-£500K

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
26 Jun 2026 - 25 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Foundever GB Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...