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Case Management System Review - Preliminary Market Engagement

London Borough of Waltham Forest

This public procurement record has 1 release in its history.

Planning

05 Oct 2026 at 14:37

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Waltham Forest is reviewing future case management technology for Adult Social Care; Children’s Social Care, including Youth Justice; Education, including special educational needs and disabilities, Early Years and the National Client Caseload Information System; and related commissioning and brokerage. The review also covers functions that could serve more than one of these areas. It will consider current and future service needs, statutory requirements, service delivery and user experience, system interoperability, data use and emerging technology. This is an information technology consultancy and systems review, rather than a purchase of a specified product. Delivery is for services across Waltham Forest, London.

This is the planning stage: the Council is undertaking preliminary market engagement and has not issued an invitation to tender or committed to a procurement. It is seeking early market feedback to shape requirements, options and its procurement strategy. The questionnaire response date is 19 October 2026; this is the engagement timetable, not a tender deadline. The Council expects a future notice on 1 April 2027. The procurement’s estimated value is currently unknown; £207,720 is a threshold-level figure used for publication purposes pending market analysis, not a confirmed budget. If taken forward, the planned contract period is 1 January 2028 to 31 December 2030. No procedure, lots or evaluation basis has yet been set out.

The engagement is relevant to suppliers able to advise on case management systems and technology across social care, children’s services, education and associated commissioning and brokerage. The Council is seeking insight into market capability and capacity, available products and technology, and how solutions could support the different services and shared functions. Suppliers with experience integrating systems, improving interoperability and service-user experience, using data effectively, and implementing, migrating and delivering technology solutions can offer relevant perspectives. It also wants views on consolidation, alternative technology models, future product developments and workable commercial and contracting approaches. This is an opportunity to inform the Council’s planning, not to bid for a contract. Participation, or choosing not to participate, will not determine eligibility for any later competition.

How relevant is this notice?

Notice Information

Notice Title

Case Management System Review - Preliminary Market Engagement

Notice Description

The London Borough of Waltham Forest is undertaking a Case Management System Review Programme to consider the future technology required to support services across: Adult Social Care; Children's Social Care, including Youth Justice; Education, including SEND, Early Years and NCCIS; Commissioning and Brokerage activity associated with these services; and cross-service functions and capabilities that may support more than one of these areas. The review is considering both current and future service requirements, including relevant statutory requirements, opportunities to improve service delivery and user experience, interoperability between systems, use of data and emerging technology.

Planning Information

Thank you for taking the time to respond to this Preliminary Market Engagement (Soft Market Testing) Questionnaire. The Council is seeking early feedback from potential providers to improve its understanding of: the capability and capacity of the market; the products and technology solutions currently available; the extent to which solutions can support the different services and functions within scope; opportunities for consolidation, integration or alternative technology models; implementation, migration and delivery approaches; future product and technology developments; and potential commercial and contracting models. Information gathered through this exercise will help inform the Council's future requirements, options potential and procurement strategy. The estimated value is currently unknown and will be informed through preliminary market engagement. For notice publication purposes, the value has been estimated at the applicable threshold level pending further market analysis. This exercise is for preliminary market engagement and planning purposes only. It does not constitute a call for competition or a commitment by the Council to undertake a procurement. Participation or non-participation in this exercise will not determine eligibility to participate in any future procurement exercise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0780e5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093885-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£207,720 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
1 Apr 20276 months to go
Award Date
Not specified
Contract Period
1 Jan 2028 - 31 Dec 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Waltham Forest
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E17 4JF
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
TLI53 Redbridge and Waltham Forest
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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