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7200000

Home Office

This public procurement record has 1 release in its history.

Award

06 Oct 2026 at 19:15

Award Notice
Summary of the contracting process

The Home Office buys postal services to return completed passport application documents to customers in the UK. The work covers collecting documents from designated passport application hubs (DHUs), sorting them and arranging final-mile delivery. The existing delivery model uses Whistl for collection and sorting, with Royal Mail handling the final mile. This is a single requirement, classified as postal services related to letters (CPV 64112000), and is intended to get customers’ documents back to them after passport applications have been completed. The buyer is the Home Office; the service is for customers across the UK.

The procurement is complete and was awarded to Whistl UK Ltd. The process used a limited procedure without a prior call for competition, on the stated basis of particularly advantageous terms. The tender described an anticipated total of £7.2 million including VAT over a two-year term; the contract award is valued at £6 million. The contract was signed on 17 September 2026. One bid was recorded. The requirement was a single lot, but its status is recorded as cancelled while the award and contract are active. The award criteria were price. The release does not provide an award date or contract-period dates, so these cannot be reported.

For postal and logistics suppliers, this award demonstrates recurring Home Office demand for the secure return of completed passport application documents to customers across the UK. A credible competitor would need to manage collection from multiple passport application hubs, reliable sorting and nationwide final-mile delivery, either through its own network or an effective delivery partner. The stated operating model separates collection and sorting from final delivery, with Royal Mail used for the latter under the current arrangement. Suppliers should therefore be able to coordinate hand-offs and maintain dependable end-to-end service for customer documents. The recorded evaluation basis was price, so cost competitiveness is central to this requirement. The award went to a large supplier following a procedure without a prior competition call.

How relevant is this notice?

Notice Information

Notice Title

7200000

Notice Description

PS7.2m including VAT over 2 years term

Lot Information

Lot 1

This requirement covers the collection from DHUs of documents post completion of the passport application, for return to UK customers and the final mile delivery. The current contract sees Whistl collecting, sorting and then handing over to RM for final mile delivery.

Procurement Information

'Purchase of supplies or services of particularly advantageous terms'

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07821b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094480-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64112000 - Postal services related to letters

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£6,000,000 £1M-£10M

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Whistl UK Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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