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Parent Chat - Digital Parenting Support

Leicester City Council

This public procurement record has 1 release in its history.

Tender

12 Oct 2026 at 11:58

UK4 - Tender Notice
Summary of the contracting process

Leicester City Council is commissioning a digital Parent Chat service for parents and carers in Leicester, as part of its Family Hubs and Start for Life programme. It will provide information, advice and guidance on parenting, including behaviour, routines, infant feeding, school issues, child development, relationships, becoming a parent, and speech and communication. The service must also offer one-to-one support from trained workers by telephone, text, email or webchat, including signposting families to suitable local and national services. The intended users are families with children and young people aged 0 to 19, or up to 25 for those with special educational needs and disabilities. Delivery is city-wide in Leicester. The work is parenting guidance and support services (CPV 85312300).

The council invited offers through a below-threshold open competition. The process reached the tender stage. The single lot has an estimated value of £124,000 excluding VAT (£148,800 including VAT). The contract is scheduled to run from 14 January 2027 to 13 January 2029. Questions were due by 26 October 2026 at 12:00, and bids by 9 November 2026 at 12:00. Electronic submission is permitted. Evaluation assigns 80% to quality and 20% to price. The competition is intended for a service contract under the light-touch regime.

This opportunity may suit small and medium-sized providers and voluntary, community or social enterprises. Suppliers need to be able to deliver accessible digital parenting support across Leicester, with trained workers able to provide one-to-one advice through several communication channels. Relevant capability includes coverage of a broad range of parenting topics, effective signposting to local and national support, and a Leicester-focused digital marketing approach developed with the council and its partners. The provider must account for language needs, literacy levels and accessibility requirements, and be able to produce data insights and reporting. Strong safeguarding arrangements and the ability to protect the security and confidentiality of service-user information are also central to delivery. Quality carries substantially more evaluation weight than price.

How relevant is this notice?

Notice Information

Notice Title

Parent Chat - Digital Parenting Support

Notice Description

Leicester City Council (LCC) is seeking to commission a Parent Chat service to enhance the parenting support available to Leicester-based parents and carers of children and young people aged 0 to 19 years, or up to 25 years for those with SEND. The service forms part of the Council's Family Hubs and Start for Life programme and is intended to provide a digital parenting support offer for families across the city. The proposed contract is expected to commence on 14th January 2027 and run until 13th January 2029. The Parent Chat service will provide access to information, advice and guidance on parenting topics including behaviour management, routines, infant feeding, school issues, developmental stages, relationships, becoming a parent, and speech and communication. The service will also provide access to 1:1 support from trained workers through channels such as telephone, text, email or webchat, offering advice, signposting and support to help families access appropriate local and national services. The provider will be expected to work with Leicester City Council and partners to promote the service through a Leicester-focused digital marketing approach and ensure the service is accessible to all parents and carers, taking account of language needs, literacy levels and accessibility requirements. The service must also provide data insights and reporting, maintain appropriate safeguarding arrangements, and ensure the security and confidentiality of service-user information.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07857b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096017-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
£124,000 £100K-£500K
Lots Value
£124,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 2026Yesterday
Submission Deadline
9 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Jan 2027 - 13 Jan 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF21 Leicester
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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