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TSM Perception Surveys

Chelmer Housing Partnership Limited

This public procurement record has 1 release in its history.

Award

13 Oct 2026 at 10:26

UK7 - Contract Details Notice
Summary of the contracting process

Delta Housing Limited commissioned Tenant Satisfaction Measures (TSM) perception surveys. The work concerns collecting tenants’ views to support the landlord’s TSM reporting and understanding of resident satisfaction. The procurement is associated with a communication and multimedia software package (CPV 48500000), although the published scope describes the requirement as survey services rather than detailing software outputs. Delivery is in the United Kingdom; the delivery location is recorded at county-level as Essex. The buyer is Delta Housing Limited, a sub-central public authority. The requirement is a single package, rather than separate workstreams, and relates to the buyer’s existing tenant survey programme. I.F.F Research Limited was identified as the current provider when the requirement was described.

The procurement is complete and was awarded to I.F.F Research Limited. Delta Housing Limited used a direct award below the applicable threshold, without competition. The contract was signed on 11 September 2026 and runs from 31 March 2027 to 30 March 2029. Its value is £65,597 excluding VAT and £78,717 including VAT. The award is active and covers the single requirement for TSM perception surveys. No evaluation basis or competitive scoring is described; the stated route was a direct award, so no competing bids or assessment criteria are reported. The award is for one supplier, with no separate lot outcomes. The contract period and value relate to the awarded contract, rather than a wider multi-supplier arrangement.

For research and survey providers, this award demonstrates demand from Delta Housing Limited for tenant perception research linked to Tenant Satisfaction Measures. A credible competitor for a future requirement would need to design and run resident surveys, collect and analyse tenant feedback, and provide results that support the housing provider’s satisfaction reporting. Experience working with social housing tenants and communicating effectively with a resident population would be relevant to delivering this kind of work. The award went to an established provider already undertaking the buyer’s TSM perception survey, indicating the commercial importance of continuity and familiarity with the existing programme. The requirement is a focused, single-provider engagement rather than a large multi-lot programme, so suppliers should be able to deliver the survey end to end at a modest scale.

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Notice Information

Notice Title

TSM Perception Surveys

Notice Description

IFF Research are our current provider of Tenant Satisfaction Measures (TSM) Perception Survey

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07863f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096398-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£65,597 Under £100K

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2027 - 30 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Chelmer Housing Partnership Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM2 5LB
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF Research

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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