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The Provision of a Telecare Support Service Including Payment Collection

South Gloucestershire Council

This public procurement record has 2 releases in its history.

Award

20 Oct 2026 at 10:30

UK6 - Contract Award Notice
Award

13 Oct 2026 at 12:45

UK5 - Transparency Notice
Summary of the contracting process

South Gloucestershire Council’s telecare support service provides a response to residents’ telecare alerts and calls, offering suitable assistance or reassurance quickly to people who might otherwise be unable to summon help. The aim is to support residents to continue living independently in their own homes. The service also collects individuals’ contributions accurately and promptly and makes the appropriate payments to the Council. It must work with the Council to support the households or units required under the service specification across the defined population of South Gloucestershire. This is a social care and support service, with payment collection as part of delivery. The service is for residents in South Gloucestershire.

The procurement is complete and has been awarded to Careium UK Limited. South Gloucestershire Council used a below-threshold direct award without competition. The award date was 20 October 2026. The contract period runs from 27 October 2026 to 26 October 2028. The awarded value is £200,000 excluding VAT (£220,000 including VAT). There is one lot, marked suitable for SMEs. The award allows additional purchases within the service specification and defined population, subject to the Council’s internal governance. No evaluation basis is stated for this direct award.

This award shows that South Gloucestershire Council buys an integrated telecare response and contribution-collection service to help residents live independently at home. A credible provider for a future requirement would need to handle telecare alerts and calls reliably, assess or coordinate an appropriate response quickly, and provide reassurance and practical assistance to residents. It would also need dependable systems and processes for accurately collecting individual contributions and making payments to the Council, alongside the capacity to support the population covered by the service specification. Experience delivering telecare or comparable community support, and the ability to work closely with the Council, would be relevant strengths. The current award went to a supplier identified as an SME, and the single lot was considered suitable for SMEs.

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Notice Information

Notice Title

The Provision of a Telecare Support Service Including Payment Collection

Notice Description

Telecare Support Service is a service which contributes to the health and wellbeing of residents. An effective service will respond to telecare alerts or calls and ensure suitable assistance or reassurance is provided quickly for individuals who may otherwise have been unable to summon assistance and therefore help individuals to remain living independently in their own home. The Service will work with the Council to support as many households/units as required throughout the contract period and to collect individuals contributions accurately and promptly and make appropriate payments to the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078676
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098836-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20261 weeks ago
Contract Period
27 Oct 2026 - 26 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Gloucestershire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS37 5AF
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Frampton Cotterell
Westminster Constituency
Thornbury and Yate

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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