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CSM BUSINESS SERVICE MANAGEMENT PLATFORM AND IMPLEMENTATION PARTNER

Ministry of Defence

This public procurement record has 3 releases in its history.

PlanningUpdate

16 Oct 2026 at 11:19

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

16 Oct 2026 at 08:17

UK2 - Preliminary Market Engagement Notice
Planning

15 Oct 2026 at 10:20

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Ministry of Defence intends to procure a business service management platform and an implementation partner. The requirement is for information technology services, covering both the platform and support to put it into use. The procurement is presented as two related procurements, with market feedback intended to shape their requirements and commercial approach. The service is for the Ministry of Defence, with delivery in the United Kingdom. This is relevant to suppliers of business service management platforms, systems integrators and implementation partners, as well as businesses able to contribute to the design of a suitable service and delivery model. The buyer is seeking feedback on how to structure the future requirements and encourage effective competition and value for money.

The process is at planning stage: this is market engagement, not an invitation to tender. The Ministry of Defence held a market-engagement event on 8 October 2026 and is asking suppliers for feedback to inform the procurement strategy, commercial model and requirements for both procurements. The buyer expects a further notice on 26 October 2026. The engagement response is due by 23 October 2026. The stated estimated value is £100 million excluding VAT and £120 million including VAT. The anticipated contract period runs from 29 January 2027 to 28 January 2030, with a possible extension to 28 January 2032. The process is described as one lot and is above the applicable threshold.

The planned work is marked as suitable for small and medium-sized enterprises and for voluntary, community and social enterprises, so participation is not confined to large suppliers. It may suit platform providers, implementation specialists and delivery partners with relevant experience in business service management and the capability to contribute to a substantial, multi-year government service. The buyer is seeking market input that can help shape two future procurements, including their requirements, procurement strategy and commercial model. Suppliers with practical insight into how to frame the service and support effective competition and value for money are well placed to contribute at this stage. The market engagement is a preparation opportunity; it is not an invitation to submit a tender for the planned work.

How relevant is this notice?

Notice Information

Notice Title

CSM BUSINESS SERVICE MANAGEMENT PLATFORM AND IMPLEMENTATION PARTNER

Notice Description

This Request for Information (RFI) seeks market feedback following the Authority's market-engagement event on 8 October 2026. Responses will inform the procurement strategy, commercial model and Statements of Requirements for both procurements, with the aim of supporting effective competition and value for money

Planning Information

Please complete the responses to the questions contained in a word document, saved in pdf, ensuring that you stick to the requested word counts The document should be returned to us at: Headoffice-CSM-SCM@mod.gov.uk And should be entitled: Supplier Name - Project_715920493_RFI_Response

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078833
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097827-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
26 Oct 2026Expired
Award Date
Not specified
Contract Period
29 Jan 2027 - 28 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2HB
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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