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Cross-Cutting National Qualitative Analysis and Reporting for Patient Experience

NHS England

This public procurement record has 1 release in its history.

Award

15 Oct 2026 at 13:31

UK7 - Contract Details Notice
Summary of the contracting process

NHS England commissioned independent qualitative analysis of open-text responses from seven national patient experience surveys. The work is to identify themes across the responses and produce insight reports explaining how and why patient experiences vary by topic and demographic group. The reports are intended to strengthen the evidence available to national policy teams, healthcare providers and improvement leads. This is a health research and analysis service, rather than a direct clinical service. NHS England is the buyer. The requirement is national in scope: it draws on national survey responses and supports users working across England, although the procurement does not identify a specific delivery site. The output is a series of reports and analysis, with the purpose of informing understanding and improvement of patient experience.

The procurement is complete and has been awarded to Solutions Strategy Research Facilitation Limited; the contract is active and was signed on 15 October 2026. Its value is £58,650 excluding VAT (£70,380 including VAT). The contract runs from 15 October 2026 to 15 May 2027. NHS England used a below-threshold limited competition. The requirement was arranged as one lot, covering the analysis and reporting across all seven surveys. No submission deadline or award date is provided in the published process information. The award is recorded as active, and the contract is active. No evaluation criteria or selection requirements are stated in the available procurement details.

This award shows NHS England’s demand for independent, cross-cutting analysis of qualitative patient feedback, with findings translated into usable reports for national policy teams, providers and improvement leads. Suppliers seeking to compete for comparable work should be able to analyse large bodies of open-text survey responses, identify robust themes and explain differences across subject areas and demographic groups. Credible delivery requires qualitative research expertise, clear analytical methods and the ability to communicate evidence in concise, decision-focused reports for a healthcare and public-sector audience. The work is national in reach and spans seven surveys, so suppliers need capacity to manage varied datasets and deliver a coherent set of outputs. The selected supplier’s appointment indicates that an established research and facilitation provider was chosen for this requirement.

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Notice Information

Notice Title

Cross-Cutting National Qualitative Analysis and Reporting for Patient Experience

Notice Description

This project commissioned independent qualitative thematic analysis of open-text responses from seven national patient experience surveys. The work will produce a series of insight reports explaining how and why experiences vary across topics and demographic groups, strengthening the evidence base available to national policy teams, providers and improvement leads.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078888
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097479-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,650 Under £100K

Notice Dates

Publication Date
15 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Oct 2026 - 15 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Solutions Strategy Research Facilitation Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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